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UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.
We are seeking an experienced IT Director to lead our Network, Hosting and Cloud Services teams within Infrastructure Services. Use your AWS Cloud, Data Center and Network expertise to maintain operational excellence, execute critical project deliverables, and develop long-term strategy. Work with subordinate managers and teams of professionals to provide high quality customer service, anticipate service needs, streamline/automate processes and use metrics to make data-driven decisions. Oversee the work of the team, providing mentorship, guidance, and performance assessment; and foster an inclusive work environment.
Lead and mentor team members in network, hosting and cloud services. Work with peer managers to execute shared infrastructure goals, project deliverables, and division initiatives. Oversees the development and monitoring of resource schedules, staff FTE, finance, and human resources. Highlights and recommends course of action for potential technical skill gaps. Manages a team in accordance with UC policies and procedures, ensuring appropriate and periodic performance assessments, motivating employees, and encouraging professional development. Fosters an innovative, inclusive, and supportive work environment.
Make recommendations and implement decisions on matters concerning technical areas of responsibility, department and / or customers. Implement service standards and policies, proactively identify cyclical equipment refreshes aligned with industry trends, manage asset inventory, and prepare strategy (including budget) to maintain all team services. Manage operational issues for unplanned service interruptions by troubleshooting collaboratively with all levels of IT staff.
Manage diverse project assignments, monitor status to ensure project deliverables are met, and clear and/or escalate roadblocks. Participate in project stakeholder meetings and assign resources to projects accordingly. May require hands on analysis for highly complex medium to large scale programs and projects. Often must lead a cooperative effort among members of multiple matrixed project teams. Interact with all levels of personnel at UCOP. Direct key interactions with stakeholders and end users to limit risk and ensure customer satisfaction. Provide regular communication and status to internal teams and senior management. Deliver meaningful metrics and reporting to staff and executive audiences. Escalate potential risks and ensure senior management participation in initiatives when needed.
Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Develops and monitors service cost estimates and budgets.
At least 8 years of experience managing an information technology organization.
Thorough knowledge of network, hosting and cloud services. Identification and integration of suitable emerging technologies.
Establish a culture of innovation, knowledge sharing, and open communication.
Develop, maintain and strengthen partnerships with others inside and outside the team who provide decision making, information, or support.
Work to improve and reinforce high performance in others. Facilitate skill development by providing clear, specific performance feedback, and elicit suggestions for solutions/performance improvement.
Extensive knowledge of working with cross-functional teams delivering complex and multi-dimensional solutions.
Experienced in leading change management activities and managing their impact across multiple units or departments.
Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
Proven experience developing metrics and process efficiencies to support continuous improvement requiring the ability to gather, organize, and analyze data in the completion of assignments. Ability to prioritize work efforts for all projects and operational work.
Extensive experience managing technical staff. Critical thinking, persuasion / negotiation, conflict resolution, mentoring / staff development, leadership / management, problem solving, human resources policies and procedures relating to management responsibilities. Ability to coordinate issue resolution with team members and/or business partners.
Proven ability to work creatively and analytically in a problem-solving, sometimes ambiguous environment.
Excellent organizational skills used to identify service/equipment/software lifespan and remediate risk while keeping all services fully supported and up to date with latest security releases.
Demonstrated experience creating a diverse team and cultivating a supportive and inclusive work environment
Bachelor's degree in related area and / or equivalent experience / training.
Advanced degree preferred.
AWS Certification (Preferred)
SALARY AND BENEFITS
Salary: $170,000 - $200,000 annually commensurate with skills/experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
Fully remote, U.S. based candidates will be considered
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is 12/9/2021. The position will be open until filled.
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.