Work closely with the Operations Support Center's team to provide best-in-class customer support; presales and post sales and maintain seamless handoff from OSC of second-level support issues. Pre-Sale: Assist the Sales team with technical presentations and questions on application content, features and functionality; APIs; onboarding, network connectivity, integration. Post-Sale: Coordinate technical customer onboarding and integration. Assist customers with technical integration, application and API usage, content, features and functionality and new feature requests. Own second-level support and manage third-level support requests. Deep domain expertise in Financial Markets (Experience in one or more of: Market Data; Reference Data; Risk,
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