Career Center

Job Description:

• Monitors mainframe production processing for applications including payroll, accounts payable, and financial accounting systems.
• Responds appropriately to service desk calls by generating work tickets and assigning them to the proper support groups.
• Responds appropriately to environmental alarms from smoke and water detection systems, CRACs (Computer Room Air Conditioners), CRAHs (Computer Room Air Handlers), and UPS units (Uninterruptable Power Supplies), and temperature sensors in several local and remote data center areas.
• Monitors and reports on campus networks and phone systems through DX Spectrum, Sunbird, and ServiceNow applications.
• Reports on and responds to out-of-tolerance conditions noted on Building Automation System (BAS) monitors for Campus Facilities Services.
• Operates high-speed printers and calls for vendor service when needed.
• Performs basic administrative tasks on Network, Windows and/or UNIX platforms.
• Under close supervision, conducts basic technical processes within a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives by operating the central console or on-line terminals.
• Resolves common and straightforward deficiencies while escalating irregular issues to more senior team members.
• Performs other related work as needed.

Preferred Qualifications

Education:

• Bachelor's degree in computer science or related field.

Experience:

• Knowledge and skills developed through one year of work experience.   
• Minimum 2 years experience in IT Helpdesk and customer service.
• Minimum 2 years experience in documenting job function process and procedures.
• Experience with monitoring software such as Metasys, DX Spectrum, StruxureWare, Sunbird, Nagios, or similar.
• Experience as mainframe computer operator.

Certifications:

• Technical certification in hardware or Windows/Apple Operating systems or networking such as N+, MCP (Windows Desktop and/or Server operating systems), Apple Support, and others.
• Certification or pursuit such in Networking, Windows administration, Linux administration, or other related technologies.

Technical Skills or Knowledge:

• Knowledge of network connectivity and ability to troubleshoot connectivity problems.
• Skilled in PC/Mac software, operating systems and applications, networks, and hardware.
• Skilled in Microsoft Office Suite, email clients, and browsers.
• Skilled in hardware/software installation and troubleshooting in a desktop computing environment.
• Familiarity with automated job schedulers (CA/Cybermation ESP).
• Proficient with Microsoft Word, Excel, and Visio.

Preferred Competencies

• Maintain the strictest confidentiality when working with sensitive information.
• Excellent decision-making and problem-solving skills.
• Listen to client concerns, demonstrate client empathy, and remain humble during client interactions.
• Demonstrate initiative in problem-solving.
• Proactive, resourceful, and detail-oriented individual with effective time management skills.
• Communicate technical information to a non-technical audience in a clear and coherent manner.
• Comprehend written instructions for installing computer equipment in data center rack spaces.
• Work with limited direct supervision.
• Sufficient writing skills demonstrating the ability to produce understandable status and problem reports.

Working Conditions

• Standard office environment.
• Lift 50-pound printer paper boxes and computer equipment.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.