As a member of Networking and Telecommunications team this position provides technical support (design, install, troubleshoot, and repair the college's networking and telecommunications infrastructure. Run hardware and software diagnostics, identify and resolve problems. The person in this position is also responsible for complex testing and analysis of all elements of the network infrastructure, including server, software, and communication devices. This position will serve as backup support to other Networking and Telecommunication Services areas.
Primary Technical Responsibilities
Follow project plans and designs to implement new systems and networks and meet specific project needs such as schedule, performance, and cost. Install, configure, and resolve conflicts among hardware and software systems used to provide new network services.
Recommend appropriate network equipment and cabling for a given situation. Primary responsibilities in this area include implementation and upgrade of switched and wireless networks, routing, vlans, UPS systems and cable plant. Assist in the review of networking and telecommunications sections of Facilities construction designs.
Administer network and telecom systems in use at SUNY Cortland and its satellite locations. Identify and resolve performance problems, failures, and other issues that arise within these systems. Mitigate the root cause of service interruptions and effectively utilize vendor service contracts.
Respond to daily network and telecom help tickets. Monitor network systems and respond to problems, alerts, and alarms. Respond to after-hours network emergencies on occasion. Provide mentoring and training for students or part-time personnel when needed.
Provide technical support to network users and help nontechnical people understand and use complex equipment and software. Support network and telecom needs of campus construction surge efforts. Interface effectively with customers and other members of the IR team.
Promote active communication between functional users and team members. Contribute appropriately to conversations and meetings. Accurately prepare written and verbal correspondence that is coherent, effective and professional.
Effectively communicate project time-lines, readiness and status updates to the director and functional users on a regular basis.
Communicate effectively with manufacturer's technical support and help desk personnel for support assistance.
Document procedures, diagrams, and enhance network documentation of the campus LAN and Internet, IP address management, edge security equipment, wireless systems, telecommunications systems, and UPS units.
Maintain and review a centrally located repository of documentation. Repositories can include the Help Center ticketing system and project management application (currently Team Dynamix), asset management tracking system, N&T shared drive and other office tools. Provide feedback and recommendations to improve organization's documentation systems and processes.
Configure and support evolving network security technology building on the ISE security framework, including evaluation of benefits of advanced features.
Maintain knowledge of SUNY Cortland, State of New York, and Federal information security policies: FERPA, GLB, Red Flag, PCI, and any relevant records retention policies. Report any misuse or security vulnerability to the Security Officer.
Work with the director and team members to provide vision and leadership in developing and maintaining a sound strategic plan for the Networking and Telecommunications Department that support the goals and missions of Information Resources and the University.
Bachelor's degree with three or more years' relevant network experience; and three or more years of direct, professional experience deploying, configuring, and managing large campus or enterprise data networks, OR in lieu of degree; seven years of full time directly related experience; OR a combination of higher education and experience totaling seven years may be considered.
Experience presenting and exchanging technical information with other technicians.
Demonstrated technical troubleshooting skills in relevant networking and telecommunications technologies.
Evidence of ability to work effectively in a team as well as demonstrate self-discipline to work with a high degree of independence to prioritize multiple simultaneous tasks, and follow through to completion.
Customer service experience requiring a high level of diplomacy and professionalism.
Evidence of interpersonal, communications, and writing skills sufficient to provide excellence in service to campus community members at all levels of the organization.
Demonstrated commitment and ability to stay current and learn technology related to the position.
Bachelor's degree in Management Information Systems, Computer Science or related field.
Experience managing Cisco switches and routers including hardware and IOS software, configuration and troubleshooting.
Experience managing Cisco Data Center switches.
Experience managing Cisco Enterprise Firewalls.
Relevant Cisco technical network certification such as CCNA or CCNP.
SUNY Cortland is one of 64 campuses in the State University of New York system. The State University of New York is a quality public university that combines world-renowned faculty, dedicated staff, and a truly diverse body of talented students to pursue its mission in every corner of the state: "to learn, to search, to serve."