Career Center

The University of Southern California's (USC's) Information Technology Services is seeking a talented Senior Plant Technician with an exceptional commitment to service excellence to join its team. As Senior Plant Technician, you will be an integral member of the infrastructure team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.

THE TEAM

The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university’s mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align with their abilities and potential.

We are looking for top talent to join us on our journey.

ITS CULTURE

USC’s ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

MINIMUM REQUIREMENTS

The candidate for the position of Senior Plant Technician must meet the following qualifications:

• Bachelor's degree, Combined experience/education as substitute for minimum education

• 5 years minimum Field of Expertise

• Valid California driver's license.

• Experience delivering reliable and quality network service within a higher education environment, supporting large-scale network implementations and upgrades.

• Demonstrated experience implementing newly designed large-scale network infrastructure.

• Extensive experience with installation of infrastructure cabling to industry and university standards, working in confined spaces in accordance with all safety protocols.

• Proven experience with fiber/copper/network testing tools, splicing and testing indoor and outdoor fiber and copper, and troubleshooting copper/fiber cables used in voice/data systems.

• Exemplary collaboration, communication, and technical documentation skills, with experience reading floor plans and site plans, and developing network flow diagrams.

• Experience working on data center, network, or other enterprise-wide technical consolidations.

• Experience in Microsoft office (Word, Excel, Visio) and Adobe programs.

PREFERRED QUALIFICATIONS

The ideal candidate for the position of Senior Plant Technician has the following qualifications:

• Bachelor's degree in computer science, computer information systems, information technology, or relevant field.

• Experience in IT, higher education, or other relevant fields

• 8 years of relevant experience

• Experience using AutoCAD in addition to Adobe programs

THE WORK YOU WILL DO

The Senior Plant Technician will be responsible for driving the delivery and maintaining of network installations (e.g., services, repairs, and upgrades of both inside plant and outside plant communication distribution systems). Responsible for customer relations, cabling repair and installation, documentation, and more. Responds to customer issues and concerns and provides troubleshooting and remediation of infrastructure voice/data equipment and services. Offers innovative solutions to ensure ITS meets both current and future network service needs for a broad range of key stakeholders in administrative and academic units. Demonstrates ITS values in action.

The Senior Plant Technician:

• Manages the maintenance and documentation of all underground utility fiber, copper splices, ducts, and vaults, building intermediate and main distribution frames (IDFs and MDFs) on existing university AutoCAD files. Evaluates existing systems and equipment to determine if they require expansion, modification, or replacement and communicates system needs to relevant university stakeholders.

• Drives the day-to-day availability, performance, and operational integrity of network operations by managing network assets across campus. Supports day-to-day network field service operations, implementations, and upgrades (e.g., DigAlerts, university cable service requests). Installs, tests, and repairs horizontal wiring, risers, and underground fiber-optic and copper cables across university buildings and other facilities.

• Performs system maintenance, working closely with data-, voice-, and infrastructure-engineering teams to minimize service disruptions and facilitate new service installations. Establishes constructive relationships with both internal and external customer bases to enhance process flow and problem resolution. Consistently keeps customers informed of progress through timely written and oral communications. Responds to customer needs and concerns to better identify issues and improve customer experience.

• Maintains currency with emerging technology and best practices, leveraging the latest industry knowledge to support the network engineering team’s vision and facilitate continuous field services improvements. Builds and maintains collaborative relationships with team members and ITS leaders. Actively embodies ITS values and behaviors (e.g., accountability, ethics, customer service).

• Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Come join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence. Apply today!

MINIMUM QUALIFICATIONS The candidate for the position of Senior Plant Technician must meet the following qualifications:• Bachelor’s degree or vocational training in a relevant field such as computer science, computer information systems, etc., or equivalent combination of education, training, and experience. • Minimum of five years of experience in information technology or higher education. • Must have a valid California driver’s license.• Proven experience supporting large-scale network implementations and upgrades and delivering reliable and quality network service within a higher education environment.• Extensive experience with installation of infrastructure cabling per industry standards.• Demonstrated experience implementing newly designed large-scale network infrastructure.• Experience working in data center, network, and other enterprise-wide technical consolidations.• Experience working in confined spaces in accordance with all safety protocols.• Proven experience splicing and testing indoor and outdoor fiber and copper.• Experience with troubleshooting of copper/fiber cables used in voice and data systems. • Proficiency in reading floor plans and site plans.• Extensive experience with MS Office (Word, Excel, Visio) and Adobe, as well as fiber, copper, and network testing tools.• Experience developing network flow diagrams. • Strong collaboration, communication, and technical documentation skills.