IT Operations Manager / IS Operating Systems Analyst IV
San Diego State University
Location: San Diego, California
Internal Number: 3091737
IT Operations Manager / IS Operating Systems Analyst IV
Req No: 2021-12958 Category: Information Technology Type: Full-Time Central Staff Salary: $8,150 - $11,179 per month Close Date:
Overview Under the general direction of the Associate Executive Director, Information Systems, this position is responsible for providing leadership and planning for future technology directions and administration of a complex, hybrid (on premise/cloud) multi-site environment. With a passion to innovate and a drive for enterprise level technology solutions, while displaying personal accountability for results and an uncompromising dedication to quality, the IT Operations Manager is responsible for the following: plan, research, and implement hardware, software and operating system software; administration of SDSURF servers, including back-up and recovery processes and procedures, configuration, trouble-shooting, monitoring performance, securing, tuning and updating the assigned servers and related equipment; analysis of legacy applications to determine required resources, dependencies, and risks in transitioning systems to a consolidated data center and/or the cloud; leading the IT Operations team including establishing and documenting security and configuration standards for servers and central staff workstations, and assisting and mentoring junior staff. This position also manages and maintains cloud infrastructure and services, ensuring cost-effective, highly-available systems and solutions utilizing a variety of cloud platforms, tools, and services and provides mentoring, guidance, and leadership with regards to cloud-centric projects and initiatives.
Responsibilities Essential Job Functions: This is a hands-on Manager role. The holder of this position must be able to perform all of the following duties and responsibilities.
Drive cloud-first culture and automation within IT infrastructure
Maintain and expand automation in our IT environment
Plan and perform installation, configuration, and maintenance of AWS and on-premise environment
Lead troubleshooting efforts and root cause analysis for servers and endpoints
Evaluate improvement opportunities and implement selected improvements
Maintain SDSURF security and data protection strategies
Maintain compliant system configuration baselines using tools such as Ansible
Mentor IT and Service Desk team members
Provide a high-quality customer experience
Must be available to support our production environment 24/7
Qualifications Knowledge and Abilities
Extensive experience in all of the following areas: Linux, Windows Server, Systems Analysis and Troubleshooting, Backup and Recovery, VMWare and Virtualization
Solid Understanding of Cloud Service Providers and the migration of on-premise systems to cloud
Ability to troubleshoot complex system and configuration issues
Self-driven and able to work in an environment with frequently changing priorities
Experience with source control systems, particularly Git and Github
Results-oriented and resourceful
Ability to work with diverse and multi-disciplinary teams
Top-notch organizational and time management skills
Outstanding verbal and written communication skills
5+ years experience in a hands-on Senior IT role
3+ years implementing an enterprise IT environment including automation/workflows, hosts, operating systems, storage, networking, security, applications, technical support, and budgeting
3+ years managing or supervising technical teams
Experience with AWS and Azure cloud platforms
Experience with Veeam Enterprise Backup
Experience with Unix and Linux system administration
Bachelor's degree in Information Systems, Computer Science, or related field
ITIL Foundations Certification
ADDITIONAL APPLICANT INFORMATION:
This position is open until filled.
Applicant must live in a commutable distance from SDSU.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer
The COVID-19 vaccine is required by the CSU for all SDSU Research Foundation employees as a condition of employment. Should you be offered a position, you will be required to provide proof of vaccination status. Individuals who obtain an approved medical or religious exemption on file will be required to complete regular COVID-19 testing.
Founded in 1897, San Diego State University is a public institution of higher education located in southern California. SDSU is the oldest and largest university in San Diego and the third largest in the state. SDSU continues to gain recognition as a leader in higher education.Join SDSU and make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The dynamic synergy between SDSU and the San Diego region furthers SDSU's excellence and global impact. Every member of our team can proudly proclaim, "I Am SDSU."In addition to SDSU, three not-for-profit auxiliary employers operate to provide services for the University. The SDSU Research Foundation furthers the educational, research and community service mission of SDSU. Aztec Shops provides a diverse portfolio of products and services including operation of the SDSU Bookstore, SDSU Dining, and management of commercial and real estate properties surrounding the campus. Associated Students of SDSU is a student-directed organization that manages programs and facilities enjoyed by students, faculty, staff, and the community-at-large.