Career Center

Essential Functions: Provide overall leadership and management to all activities and staff within control of Enterprise Computing. This includes supporting equipment housed at primary data center and limited equipment housed at remote locations.

Collaborate with all levels of the C&IT organization and Wayne State University when called upon to ensure the effective and efficient completion of assigned project(s) and production support issues.

Oversee and supervise staff. Will recruit, hire, train, direct daily activities, discipline and develop the staff to ensure accurate and timely customer service and service delivery. Ensure transactions for all academic and non-academic personnel within the assigned units are performed in compliance with University policy and procedure.

Serve as single point-of-contact for IT staff and management regarding enterprise system status. Lead the Problem Management process for the division. Share ownership of Incident Management Process (IMP) for the division with the Help Desk and other C&IT departments.

Develop staff competency in technical and non-technical areas in accordance with the needs of C&IT and that of the employee. Resolve interdepartmental and cross-department issues when they arise in a professional and discreet manner.

Prepare budgetary, production, and quality reports setting forth progress, adverse trends and appropriate recommendations or conclusions. Identify opportunities for improvement and make suggestions for change.

Analyze and evaluate products and services to determine if they are appropriate for current and future C&IT needs.

Perform other related duties as assigned.

Qualifications: Education Bachelor's degreeBachelor's degree from an accredited college or university in computer science, business information technology, information systems or related field. At least 7 years of experience in a technology environment with demonstrated progressive leadership responsibilities is required. Recent IT management experience. Experience managing and leading large cross-functional teams and implementing complex enterprise level IT projects. Knowledge, Skills and AbilitiesINTERPERSONAL SKILLS: Relates to people in an open, friendly and acceptable manner. Effectively balances the interests and needs of own group with the broader organization. Resolves conflicts and disagreements and builds consensus.SUPERVISORY SKILLS: Ability to train staff and develop subordinate staff. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. TECHNOLOGY SKILLS: Knowledge of Windows servers and support. Knowledge of Active Directory design and support. Knowledge of VMware design and support. Knowledge of enterprise datacenter IT operations.ANALYTICAL SKILLS: Analyzes the impact of potential actions. Demonstrates the ability to apply analytical and logical thinking to gather and analyze information. Capable of analyzing large volumes of data and summarizing results. Proposes, evaluates alternative solutions to achieve organizational goals.PROBLEM SOLVING SKILLS: Identifies and resolves problems in a timely manner. Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies. Leads groups in problem analysis and process improvement initiatives.LEADERSHIPS SKILLS: Demonstrates strong leadership skills that can influence and motivate individuals and groups to achieve results. Ability to establish clear goals and direction for teams or subordinates.TEAMWORK and PEER RELATIONSHIPS: Ability to work through and with others at all organizational levels to ensure work is completed and objectives are met. Ability to be a contributing and constructive member of University committees and task forces. Demonstrates the ability to build a collaborative or team environment within responsible or assigned areas.PLANNING AND PROJECT MANAGEMENT SKILLS: Accurately scopes out length and difficulty of tasks and projects. Realistically estimates time and resource requirements on projects. Ability to plan and lead groups on large or complex projects. Develops strategies to achieve organizational goals. Ability to shift priorities and multi-task on various projects.CUSTOMER FOCUS: Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems. Establishes customer service standards and objectives.COMMUNICATION SKILLS: Fosters open communication within area(s) of responsibility. Expresses oneself clearly and concisely in writing. Concisely summarizes large or complex issues both verbally and in writing. Demonstrates the ability to plan and deliver oral and written communications that are impactful and persuasive including presentations to university management and committees.