Details
Posted: 26-Apr-22
Type: Full Time
Salary: Open
Internal Number: R22-2200
Job Description
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.
We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in.
In your role as Technical Support Engineer, Industrial Data Centers, you will be part of an amazing infrastructure support and maintenance team, providing IT managed services for our IDC customers. This consists of phone support, monitoring, troubleshooting, and maintenance of our manufacturing customer environments.
This role reports to the Supervisor, Remote Support and is located in Mayfield Village, OH.
What you will do
- Focus heavily on remote managed services for data centers located in manufacturing facilities. Possess technical expertise for compute environments and will be instrumental in bridging the industrial and information technology paradigms.
- Support modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware.
- Support a wide range of VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment.
- Provide troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
- Investigate and verify reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.
Skills you have
- At least 2 years' experience as a VMware engineer
- Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures
- Extensive knowledge of the fundamentals of VMware solutions and related technologies.
- Excellent communication and collaboration skills
Basic qualifications
- Bachelor's Degree
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Preferred qualifications
- Bachelor's degree in engineering, computer science, information technology, computer programming, or similar
- VCP Certification
***This position is part of a job family. Experience will be the determining factor for position level and compensation.
Who we are
We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, we employ approximately 23,000 problem solvers dedicated to our customers in more than 100 countries.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
