Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.
This position will serve as a Senior Operations Specialist within the IMSS Data Center Operations group. Primary responsibilities will include, but not be limited to, creating, modifying, troubleshooting, initiating, and monitoring system related processes in a distributed environment, creating and modifying scripts that support report creation and delivery, as well as monitoring data center environmental systems.
Essential Job Duties
Create, modify, troubleshoot, initiate, and remove jobs for scheduling into a distributed production environment using Broadcom/CA Application Manager (aka AppWorx) scheduling tools, scripts, sub-variables, and condition statements.
Create, modify, and troubleshoot Bash, Python, and SQL scripts which support report creation and delivery.
Create Standard Operating Procedure documentation and perform cross-checking of documentation produced by other team members.
Perform AppWorx scheduler maintenance, including the addition of printers, history records maintenance, and the collection of job statistics.
Control execution of, and monitor scheduled administrative systems processes through the AppWorx scheduling system.
Identify production problems caused by the AppWorx scheduling system, Oracle applications, Linux/Windows operating systems, local/wide area networks, AWS, or end-user workstations.
Correctly escalate production problem resolution efforts in a timely manner when local resolution efforts fail.
Coordinate escalated resolution efforts amongst DBAs, system administrators, and Operations team members when necessary.
Monitor the production systems to ensure that database/application servers, scheduling agents, and network communications between production systems are all working properly.
Print, quality check, securely handle and deliver payroll checks.
Prepare accurate daily production status reports for distribution to technical, functional, and managerial staff.
Maintaining inventory and alert manager to initiate purchase requisitions for miscellaneous computer room equipment and supplies.
Monitor data center environmental conditions and execute appropriate escalation procedures in the event of any system issues.
Participate in an on-call rotation.
Miscellaneous duties as assigned.
3+ years of experience with administrative applications.
Must have experience with AppWorx/UC4 scheduler.
Must have experience with scripting languages (Bash, Python, Perl and/or SQL preferred).
Must be willing to work different shifts (day, swing, grave).
High school diploma or GED.
Must possess the ability to update and modify a distributed environment production schedule so that it consistently meets required demand.
Must possess good oral and written communication skills with the ability to write clear and accurate operations procedures and status reports.
Must be proficient in the use of Windows 10 and Microsoft Office applications.
Must be familiar with Linux shell commands.
Proficiency in Linux operating systems.
Familiarity with SQL
Familiarity with Oracle Database Management System and Oracle E-Business Suite.
Basic understanding of local area networks.
Bachelor's degree or equivalent preferred.
The selected candidate must pass a pre-employment background investigation.
Caltech is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Veterans and Disabled Persons are encouraged to apply.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.