Details
Posted: 18-Mar-22
Type: Full Time
Salary: Open
Internal Number: R22-3193
Job Description
Rockwell Automation's Lifecycle Services Business is seeking a creative, growth minded, ambitious individual with outstanding communication and collaboration skills to join our Portfolio team. The Managed Services Product Specialist will be responsible for performing operational support and driving continuous improvement in existing offering of our managed services product lines. The Product Specialist for Managed Services will support and may take daily direction from multiple product managers while reporting to the Capability Manager who will set priorities and focus. Product lines supported include primarily our managed services offerings related to network infrastructure and industrial data centers. This role will have cross functional responsibility with global engagement opportunities and high visibility with direct alignment to strategic goals of providing lifecycle service support to our customers and driving the growth of our connect services portfolio.
Key Responsibilities:
- Lead important operational continuous improvement and back-office initiatives to support the health of the managed services business.
- Work closely with Managed Services Product Manager to plan and prioritize projects and tasks.
- Become a subject matter expert in our Managed Services Product offerings
- Drive alignment across services and products not directly under your control to produce mutually beneficial product/service offerings.
- Coordinate product development efforts to meet product design specifications.
- Coordinate across the Services organization across delivery, operations, and business development to ensure alignment and successful operationalization of existing offerings.
- Collaborate with multiple key partners on services portfolio performance, market needs and portfolio roadmap.
- Interact with internal delivery teams to understand and quantify problems and opportunities for offering improvement.
- Interact with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities.
- Build productive internal/external working relationships with other Business Units of Rockwell and strategic partners.
Skills, Knowledge, Experience and Education
Bachelor's Degree in / Business / Engineering / Marketing
- 2+ years' engineering, operations and/or marketing experience
- Ability to take on tasks and drive them to completion
- Strong time-management and multitasking skills
- Demonstrated ability to collaborate effectively across many stakeholder functions
- Demonstrated ability to understand complex concepts and simplify messaging to broad stakeholder groups
- Excellent communication, presentation, and influencing capabilities
- Efficient in Microsoft Office products, and an ability to work with a geographically dispersed team to achieve position objectives
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Desired Qualifications:
- Continuous improvement mindset, and previous experience optimizing processes
- Previous experience/familiarity with industrial automation
- Previous experience/familiarity with Infrastructure, hardware and/or cybersecurity
- Strong time and project schedule management skills required to consistently meet deadlines
- Services industry specific knowledge including current feature/functionality and technology trends
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
