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Accenture
Arlington, Virginia, United States (on-site)
1 day ago

Description

Job Description

We are:

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We'll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.

You are:
Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed. Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable Is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist could be themselves or someone else for action and ensures that their tickets are resolved, and closed out with the customer and in the system. Ability to diagnose, troubleshoot and resolve end user issues to ensure continuity of business operations Provide the client technical support via remote access, over the phone Skype and email. Provide end user training on use of new and legacy applications High level of written communication and documentation skills Use ServiceNow to document solutions clearly a

Qualifications

Here's What You Need:
  • Experience working with Government stakeholders to ensure enhancements for applications are documented and streamlined
  • Experience in assisting users in troubleshooting issues they have with applications and work with developers to create resolutions for said issues in an Agile methodology format


As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $71,700 to $96,499 and information on benefits offered is here: https://www.accenture.com/us-en/careers/local/total-rewards

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Job Information

  • Job ID: 66966007
  • Workplace Type: On-Site
  • Location:
    Arlington, Virginia, United States
  • Company Name For Job: Accenture
  • Position Title: Federal - IT Operations Engineer
  • Job Function: Information Technology

Please refer to the company's website or job descriptions to learn more about them.

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