The IT Network Engineer reports to the IT Network Operations Director and assists with the administration of the entire network and server infrastructure at all company data centers and co-location facilities. Core areas of job responsibilities include: VMware, storage administration, domain administration, network infrastructure, system security, email system administration and support portal duties.
The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Configures and maintains VMware server environment; documents environmental details accurately.
Provides VMware administration, support, and troubleshooting, including provisioning, reporting, monitoring and performing maintenance of virtual machines enterprise-wide.
Optimizes the environment to ensure maximum system performance and reliability.
Assists in configuring applications for use in the VMware environment.
Configures and maintains Fibre Channel and iSCSI storage arrays (Tegile, Nimble, EMC); documents environmental details accurately.
Configures LUNs in various storage arrays; maps LUNs to guest hosts.
Assists in presenting storage to VMware physical hosts or other physical hosts via either Fibre Channel or iSCSI.
Assists with updating the Windows Server Operating System, including server upgrades, migrations, builds and other changes, and administration duties.
Assists in maintaining Windows security for multiple domains with updates as necessary to group policies and permissions, in addition to updating configuration settings for DNS, DHCP, SMTP and IIS.
Supports and maintains the Windows Active Directory, troubleshoots complex issues, and assists with any challenges that arise with maintaining the network trusts between domains.
Coordinates and collaborates with other IT areas to ensure availability and scalability of company servers to meet business requirements.
Administers backup and disaster recovery solutions for systems.
Responds to server and service emergencies and participates in on-call rotations when necessary.
Installs, configures and maintains equipment for the entire network, including Windows Servers, Exchange, Cisco routers/switches, Virtual servers, F5 load balancers and Citrix.
Installs and troubleshoots networking hardware; recommends apartment property network configurations and manages critical network systems.
Assists in the development of methods, analyses, and validation for troubleshooting and maintenance of complex challenges affecting network performance.
Administers F5 load balancers (BIG-IP appliance) and provides initial support for F5 Big IP load balancer challenges.
Provides system support and maintenance of VoIP on Cisco switched networks (IM, web collaboration tools, and others); partners with ISP to perform updates to DNS.
Serves as a subject matter expert for network security, including but not limited to, user access, spyware and antivirus protection.
Administers and maintains the Secure File Transfer Protocol (SFTP) server and web content filtering.
Maintains a log of daily domain and firewall activity (in compliance with SOX); develops, updates and audits network documentation.
Prepares a detailed monthly Active Directory user review to ensure appropriate access.
Generates a weekly comprehensive IT security report that identifies failed logon attempts to domain controllers, potential attempts to firewall attacks, and identifies critical Windows server updates.
Supports the day-to-day operations of the Microsoft Exchange environment to include proper system functioning.
Supports subset applications as part of administration process, including support for Outlook Messenger and Enterprise Faxing while monitoring the flow and delivery of messaging traffic.
Assists in the monitoring of day-to-day operations of cloud-based email security; supports the administration and updates of patches to the Exchange environment.
Serves as the subject matter expert for the creation of Exchange mailboxes, distribution groups, and mail-enabled contacts.
Troubleshoots mail delivery-related challenges as they arise across the platforms.
Delegates resolution of help tickets derived from support desk.
Supports design efforts of all network infrastructure implementation and migrations.
Acts as point of contact between support portal teams for server and network issues.
Assists in providing the highest level of technical support for the entire network infrastructure.
Performs other related duties as assigned to meet the needs of the business.
Bachelor's degree in Computer Science, Management Information Systems, or a similar field of study and at least two (2) years of experience working with network infrastructures, or an equivalent combination of education and experience required
Certification in Microsoft Server operating systems preferred
Certifications in network routing & switching certification (CCNA, CCNP) preferred
Certification in network security (CISSP) preferred
Knowledge, Skills, and Abilities
Knowledge of Microsoft Server operating systems
Knowledge of storage disk pools and expanding storage in various guest operating systems
Knowledge of network security, network routing, and switching
Knowledge of scripting languages (PowerShell, Python, VBScript)
Knowledge of telecommunications systems (key systems, Cisco VoIP, SIP)
Knowledge of multi-vendor licensing platforms (Microsoft, VMware, Cisco, F5, Citrix)
Skill and ability to clearly and concisely communicate verbally and in writing, including with non-technical audiences
Skills in managing multiple short-term & long-term projects simultaneously
Skill in self-directing job tasks, projects, and managing time accordingly
Skill in training other associates in a positive, knowledge-sharing manner
Ability to participate in on-call rotations when necessary
MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits, and outstanding advancementopportunities. We offer a comprehensive benefits package* including, but not limited to, the following:
* Apartment Discount
* Medical, Dental and Vision Insurance
* Vacation, Sick Leave, and Holiday Pay
* Life and Disability Insurance
* Smart Home Program
* 401(k) Retirement Plan
* Tuition Reimbursement
* Opportunities for promotion and internal career advancement
*Eligibility for benefit plans and programs vary based on hours worked and length of employment.
We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States - we are established leaders in the real estate space - bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: