What does a great Data Center Technician, Sr. do for Fiserv? You will provide critical support for Fiserv's Mission Critical Data Centers local to Texas and across the US. This role will also require travelling to our satellite DC's to perform the following: r unning diagnostics, troubleshooting errors and replacing hardware. Installation, support and decommissioning of rack servers, storage systems and network equipment.
You're the kind of person who has:
Demonstrated administrative capacity to translate current and new business requirements into operational process
Provided maintenance of data center hardware at various Data Centers.
Familiarity with ITIL V3 & Change Management principles
Ability to collaborate with internal groups and business units to meet data center support requirements and deliver business value
Ability to provide IT Technical support; installation planning, problem determination, vendor management,IT Cabling Infrastructure management supporting Hardware and Infrastructure for distributed, storage and mainframe platforms.
Identify data center operational risks and propose alternative solutions
Translate project requirements and lead implementation services to other internal IT teams
Manage small to medium size projects, create project implementation plans, communicate and coordinate with internal and external resources as needed
Work with members of the Enterprise Technology Group team and the extended IT organization to implement and support numerous internal and customer facing SaaS applications
Perform routine production and non-production administration, monitoring, and troubleshooting of IT Hardware as well as provide escalation level support to remote offices
Create technical documentation for infrastructure solutions, policies, and operating procedures
Work closely with product managers to understand product roadmaps, and recommend solutions to address future business requirements
Develop and maintain current and planned architectural documentation
Must be able to work off hour shifts and be flexible to changing hours as needed.
Basic Qualifications for Consideration:
High School Diploma/GED
Minimum 5 years' experience working in a 24x7 -365 production Data Center
Ability to clearly communicate technical specifications to clients and implementation team
Minimum of three years Demonstrated hands on experience working with IT Hardware (Tier 1 ) and Data Center specific trade tool
Minimum of three years experience installing low-voltage communication cable ( Fiber - Cat 6 ), IT Hardware and peripheral
Able and willing to work any and all shifts
Travel required: Up to 50%
Candidate must have the ability to lift 50 pound and the ability to climb and work at heights of 6 to 12 feet.
Preferred Skills For Consideration:
ITIL Professional Certification
Associates or Bachelor's Degree
Previous experience developing or maintaining team SharePoint site
DCCA or other Industry Recognized Data Center Certification
Learn more about Fiserv: Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.