Seeking an Application Specialist to join our Enterprise Imaging team. Our Vendor Neutral Archive (VNA) system will is the central repository for medical images that is viewable from MSKs Electronic Health Record and other clinical systems. In this role, you will use your expert application knowledge to provide systems management, analysis, configuration, development, testing, implementation, production support, training users, development of training materials and maintenance of our Vendor Neutral Archive (VNA) system.
Manage and maintain system functionality in a 24X7 environment and serve as a primary contact for Help Desk support
Provide training for departments, users, and strategic partners
Develop training materials, reference material, and training videos
Monitor the system daily to ensure data integrity, consistency, and accuracy
Diagnose, research and resolve daily VNA Systems reported issues
Participate in training and share expertise regarding the VNA application with end users, project team, and other interested stakeholders
Work collaboratively with project team, Information Technology teams, Data Center, vendors, clinicians and other end users in planning, developing, configuring, testing, implementing and supporting new VNA system functionality
Interpret and evaluate user needs, gather and analyze relevant data and develop these into appropriately detailed system workflows, training content or new application requirements
Identify, understand and communicate configuration options within core system processes to end users to fulfill business process requirements
Troubleshoot, analyze and implement effective solutions to system related problems to minimize operational impacts and improve processing
Prepare test plans, coordinate and conduct detailed comprehensive functional, interface, regression, integration, and post-implementation testing of new system releases to ensure readiness for enterprise deployment
Use Service Now ticket tracking system for daily monitoring, troubleshooting and maintenance of the VNA system
Use Rally to track time spent on tasks, tickets, duties performed throughout the day
Be required to provide off-hours, weekend and holiday support on a rotating basis
A strong communicator and possess troubleshooting skills to handle off hours support calls
Capable of building strong customer relationships and delivering customer-centric solutions
Able to work effectively in an environment notable for complex, sometimes contradictory information
Adept at planning and prioritizing work to meet commitments aligned with organizational goals
Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
Adept at learning quickly, applying insights from past efforts to new situations
Experienced in clinical systems implementations and support including system configuration, maintenance and software upgrades.
An individual with strong analytical aptitude and a desire to continually learn and innovate.
3-5 years of experience supporting an enterprise imaging system (e.g. VNA, PACS)
Experience working with HL7, DICOM, XCA. XDS, or XDS-I
Experience in a complex, multi-departmental healthcare environment
Excellent analytical, decision-making, interpersonal, verbal and written communication skills
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.