*Monitoring and troubleshooting ATM hardware and telecommunication incidents
*Initiating and receiving calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents
*Researching and investigating customer inquiries related to ATMs issues
*Documenting reported issues, troubleshooting steps and actions taken
*Following established guidelines to accomplish tasks and solve routine/non-routine problems
*Attending on-going training to achieve level of technical skill needed to solve more complex problems
*Meeting the individual customer service call volume and quality expectations
*Participating in continuous process improvement in order to improve service, reduce costs, and improve quality
Basic qualifications for consideration:
*Proficiency with computers and related office equipment
*Excellent customer service with strong verbal and written communications skills
*Proven ability to analyze and resolve problems with attention to detail
*Required to work flexible schedule, including overnight shifts and weekends
Preferred qualifications for consideration:
*Knowledge of the financial services industry, ITIL, Six Sigma or Gasper
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel(r) Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.