Exhibiting stewardship for the cooperative, the Junior Network Engineer professionally represents the Fiber area by being responsible for the maintenance of core network equipment and key network interconnects. This is achieved by participating in service design, transition, operation, and continual service improvement stages of service management as it applies to the core network while providing third level support for incident escalations and problem management.
The core values represent the code of conduct required of every employee to ensure a higher standard of performance and cooperation is demonstrated and maintained throughout the cooperative.
Safety First - It is our responsibility to educate and protect ourselves, coworkers, members, and the public from hazards exposed by the nature of our work.
Purpose Driven – We believe that safe, affordable, and reliable electricity is the foundation of our communities and has the power to transform lives.
Dedicated to Serve – We make every decision and measure every outcome based on how well it serves our members.
Respectful Engagement – We listen to one another and embrace diverse opinions, tactful honesty, and authentic integrity.
Servant Leadership – We look for ways to help each other grow through collaboration and teamwork. Above all, we treat others with the respect, compassion, and equality they deserve.
Results Oriented – We follow through on commitments and show forward progress.
The duties and responsibilities described below are the essential functions of the job and are not intended to be all inclusive for this position.
Implement, maintain core network equipment, routing, switching, interconnects, and applications used for the delivery of core network services (peering, transit, L2/L3 VPN, DNS, DHCP, NTP, etc.).
Configuration, maintenance of core network; troubleshooting and resolving core network issues and customer issues.
Implement and maintain L3 gateways, data center switches and firewalls.
Create and maintain core network diagrams, documentation, and service configuration models.
Establish, document, and implement routines and controls to ensure achievement of operational goals and service level requirements.
Manage network operator assets, accounts, and agreements.
Identify and develop procedures for standard Change Requests that can be delegated to Service Desk.
Incident and Problem Management.
Respond to internal incidents and customer incident escalations from Service Desk.
Track recurring core network incidents to identify problems for root cause determination.
Work with vendor support for incident resolution or to identify and remediate root cause as needed.
Provide or obtain subject matter expertise for service design and operation efforts in interactions with Service Desk, Central Office, and Systems.
Reports to the Network Engineer
Decisions and duties are monitored and reviewed that have a distinct impact on the organization. Work requires a high degree of responsibility for information, technology and/or equipment.
Position has no formal supervisory responsibility for the work of others.
A successful candidate must believe in the core values of the cooperative and be driven by the mission. The qualifications below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific requirements and competencies include:
Solid Educational Background – Bachelor’s degree in IT, computer science or related field preferred; At least 3 years’ experience in Network Engineering/Telecommunications management required.
Industry certifications (CCNA/ JNCIA level or above).
Prior experience with Cisco/Juniper routing, data center switches, DNS/DHCP servers and firewalls (Fortinet/ Palo Alto).
Working knowledge in MPLS, VRRP, OSPF, BGP.
Common network and network management protocols.
Ability to solve complex network problems independently, quickly, and completely.
Communicate clearly and effectively with customers, peers, supervisor, and other department members through verbal and written communication.
Documentation and diagram skills.
Proven experience with network capacity planning, network security principles, and general network management best practices.
Strong organizational skills with exceptional follow through and attention to detail.
Ability to exercise a high degree of professionalism in safeguarding confidential data.
Must have and maintain a valid Oklahoma Driver’s License.
Coachable – Aptitude for learning new material and skills quickly.
Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.
Excellent Problem Solving - Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages and works well in group problem solving situations
Initiative – Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities and asks for help when needed.
Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism, and recovers quickly from setbacks, projects realistic self confidence in abilities.
Use of Technology – Demonstrates required skills, adapts to new technologies, troubleshoots technological problems, uses technology to increase productivity and keeps technical skills up to date.
Indoor office work environment, some outdoor work, some driving; nonhazardous work
Some driving is required, temperatures, distractions, etc. Little or no exposure to hazards
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting 25 lbs. maximum and occasionally lifting and/or carrying such articles as computer equipment, small tools, computer monitors, laptops, etc. Walking and standing will be required. Reaching. Handling. Fingering. Feeling. Talking. Hearing.