Summary: The Chief Technology Officer (CTO) provides leadership, vision, and management oversight for the strategic direction and design, acquisition, management, and implementation of the university's enterprise-wide technology infrastructure and support services on three campuses. The CTO will be a creative innovative technology leader with management and technical acumen, and with strong communication and collaboration skills. The CTO will assist the CIO in fostering a culture of process improvement and exemplary service orientation for all user communities; evaluate and prioritize strategic technology initiatives, and collaborate with stakeholders to further the University's strategic and operational goals to ensure effective, efficient and secure operation of all technology systems. The CTO will assist the CIO in the strategic planning of the institution's technology infrastructure, enterprise systems, and IT data security and privacy concerns. The CTO is responsible for managing and expanding operational activities associated with the University's network, servers & telecommunications infrastructure. The scope of the supported infrastructure includes over 200 servers both physical and virtual, a wired and wireless network in excess of 15,000 endpoints across three campuses and in over 60 buildings, two Data Centers, 126 printers, 100+ terabytes of SAN storage and a VOIP telephone system with more than 1500 phone lines, voicemail and unified communications.
Department: Information Technology (OIT
Education/Experience: Bachelor’s degree in IT or a related field plus seven years of experience in people and project management in addition to twelve+ years of hands on experience with technology infrastructure or equivalent combination of education and experience. Industry certifications in a relevant field is a plus. The CTO is expected to assist and fill in for the CIO when needed, including leading OIT, and managing the duties of any member of the network and infrastructure team. Valid driver’s license with good driving record; must be insurable.
Strategic thinker that can partner with university leaders and align the IT requirements with the university’s strategic goals
Advance technical knowledge and leadership abilities to assist the CIO in the positioning of OIT in the direction required to achieve the highest standards of technology and support for the University’s faculty, students, and staff.
Demonstrated success in implementing and administrating IT infrastructure and security policies and processes in compliance with all regulatory requirements.
Collaborate with executive and senior leadership teams to develop, prioritize and implement plans for the operational infrastructure of systems, software, networks, policies, processes, and personnel designed to accommodate the dynamic nature of the university.
General understanding of policies, laws, and technologies relevant to higher education
Demonstrated ability to effectively manage budgets and to negotiate and manage service contracts and vendor relationships
Excellent written and oral communication skills
Demonstrated ability to lead and collaborate with diverse groups of people
Dependability, flexibility and willingness to oversee, direct and respond to system issues or outages during non-standard work schedule
Creates and effectively presents reports on the university’s technology status, goals, and progress
Demonstrated experience as a change agent; ability to create and manage change effectively
Well-respected and trusted leader with sound judgment, integrity and transparency and commitment to the mission, vision, and values of Stevenson University
Through knowledge of data communications and network technologies and server hardware, storage systems and operating systems
Excellent project management skills; ability to organize and prioritize multiple complex projects.
Excellent team-building skills with technical and non-technical colleagues and clients; excellent supervisory skills.
Experience with project and operational budgeting.
Experience with formal change management control.
Experience with requirements development and RFP processes, vendor evaluation and relationships management desirable.
Experience with Nortel, Cisco, MS Server and IP Telephony products desirable preferred.
A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SMTP, etc.
Ability to take direction from others, as well as work independently with limited direct supervision.
This position is a 24×7×365 support position which includes rotating on call support responsibilities.
Experience with performance monitoring and analysis on large networks.
Experience using tools associated with packet sniffing and packet shaping.
Experience and/or knowledge of network security principals
Ability to carry cell phone at all times and respond to calls from CIO.
Must be fluent in English verbal and written.
Ability to work evenings and weekends as needed.
Ability to travel between campuses.
Physical Requirements: Medium work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activity includes keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking and hearing. Close visual acuity to perform an activity such as viewing a computer terminal and reading printed materials. Subject to both environmental conditions; activities occur inside and outside.
Assist the CIO in the design, and implementation of a comprehensive IT security program that detects, mitigates, and responds to system, network, and other technology vulnerabilities and ensures compliance with international regulations, federal mandates, guidelines, and recommended industry best practices.
Assist the CIO in establishing and maintaining collaborative campus partnerships for developing a multi-year IT plan that aligns with, supports, and advances the University’s strategic plan and priorities
Assist the CIO in the development and implementation of an IT capital and life cycle refresh plan for the University’s technology
Explore, evaluate, and prioritize opportunities for automation, efficiency, and cost reductions.
Provide technology leadership and trusted advising to members of the executive, academic, administrative, and technology teams.
Collaborate with campus leadership in the planning for disaster recovery and business continuity.
Assess and aspire to meet the technology requirements of students, faculty, and staff in an ever-changing university, technological, and fiscal environment
Maintain security of all data proprietary to the university and provide for the complete backup of all computer systems in the event of system failure
Manage Network and Infrastructure staff.
Responsible for the operation of two full function data centers.
Develop and establish university IT standards and procedures.
Responsible for hiring and performance evaluations of the staff within the Network and infrastructure team.
Proactively develop strategies that enable prompt resolutions to issues regarding IT data security and privacy.
Install, configure, support and troubleshoot routers, firewalls and switches and all infrastructure components.
Monitor the health of the network infrastructure. Report and resolve any issues.
Identify, research, and propose new technologies, services, and/or products to enhance the functionality, and/or cost effectiveness of the college’s network and telecommunications infrastructure.
Maintain and improve the college’s network and enterprise systems in order to provide maximum performance and reliability.
Manage vendor relationships, support and service. Negotiate contracts in collaboration with the CIO and the business office.
Collaborate with OIT senior level staff on projects and division-wide initiatives.
Revise and/or develop OIT policies and procedures, including but not limited to policies pertaining to network technologies, enterprise systems, technology support and network security.
Ensure timely resolution of service incidents and completion of client service requests.
Manage operational area projects including completion of standard project plan documentation, development and management of project schedule and resources, and regular project status reporting on schedule, budget, and expected results.
Ensure thorough research, development, and communication regarding the introduction of new equipment, software or services, in order to minimize the introduction of failure and vulnerabilities into the university’s technical environment.
Lead staff in adapting to new equipment, software, services, policies and procedures.
Build a positive team environment in which roles and responsibilities are clearly defined aligned with industry best practices.
Ensure appropriate training/staff development.
Develop a client service-oriented, efficient staff team.
Evaluate and performance appraise, mentor and guide Network and Enterprise staff.
Reports To: CIO
Work Location: Owings Mills
Position Category: Staff
Open Until Filled: No
To be considered for this position please visit our web site and apply on line at the following link:stevenson.peopleadmin.com
EOE/AA Employer of Minorities/Females/Veterans/Disability