Monitors mainframe production processing for applications including payroll, accounts payable, and financial accounting systems.
Responds appropriately to Service Desk calls by generating work tickets and assigning them to the proper support groups.
Responds appropriately to environmental alarms from smoke and water detection systems, CRACs (Computer Room Air Conditioners), CRAHs (Computer Room Air Handlers), and UPS units (Uninterruptable Power Supplies), and temperature sensors in several local and remote Data Center areas.
Monitors and reports on campus networks and phone systems through DX Spectrum, Sunbird, and ServiceNow applications.
Reports on and responds to out-of-tolerance conditions noted on Building Automation System (BAS) monitors for Campus Facilities Services.
Operates high-speed printers and calls for vendor service when needed.
Performs basic administrative tasks on Network, Windows and/or UNIX platforms. Â
Conducts tasks based on the schedule of computer operations and documents findings such as machine performance and production reports.
Restores files or systems by implementing basic back-up procedures.
Performs other related work as needed.
Associates degree in a related technical area or equivalent technical training/experience.
Bachelor's degree in a related technical area or equivalent technical training/experience.
Prior experience in IT help desk and customer service.
Prior experience in documenting job function process and procedures. Â
Technical certification in hardware or Windows/Apple Operating systems or networking such as N+, MCP (Windows Desktop and/or Server operating systems), Apple Support, and others.
Certification or pursuit of such in Networking, Windows administration, Linux administration, or other related technologies.
Technical Skills or Knowledge:
Background monitoring software such as Metasys, DX Spectrum, StruxureWare, Sunbird, Nagios, or similar.
Mainframe Computer Operator.
Communicate technical information to a non-technical audience in a clear and coherent manner.
Comprehend written instructions for installing computer equipment in data center rack spaces.Â
Knowledge of network connectivity and ability to troubleshoot connectivity problems.
Skilled in PC/Mac software, operating systems and applications, networks, and hardware.
Proficient in Microsoft Office Suite, email clients, and browsers.Â
Expertise in hardware/software installation and troubleshooting in a desktop computing environment.Â
Familiarity with automated job schedulers (CA/Cybermation ESP).Â
Proficient with Microsoft Word, Excel, and Visio.
Maintain strictest confidentiality when working with sensitive information.
Excellent decision making and problem-solving skills.Â
Listen to client concerns, demonstrate client empathy, and remain humble during client interactions.
Demonstrate initiative in problem solving.
Proactive, resourceful, and detail-oriented individual with effective time management skills.Â
Work with limited direct supervision.Â
Sufficient writing skills demonstrating the ability to produce understandable status and problem reports.Â
Lift 50-pound printer paper boxes and computer equipment.
Carry/lifts loads of 50 lbs. or more.
Standard office environment.
High noise environment.
Irregular work schedule.
Bend, crouch, or stoop.
Extensively use computer.
Cover Letter (preferred)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.