Description

Job Description

The Associate Specialist I has entry level knowledge within designated Information Technology (IT) area of responsibility that is applied to specific assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies, and platforms.

Must have Deskside support experience!!!

• Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques
• Apply methodology to support business applications, and investigate operational problems as necessary
• Assist in the preparations of full spectrum of specifications and user requirements
• Assist higher-level specialist in the maintenance of solutions
• Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
• Provide on-call technical support for end users as required
• Other duties as assigned