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Lawrence Berkeley National Laboratory

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What does a great Help Desk Analyst (Tier I) do? As a Help Desk Analyst (Tier I), you will monitor and troubleshoot ATMs in Fiserv's Card Services Operations Logistics Center. You will focus on providing prompt technical support, via phone, to Fiserv's ATM client base and technicians. Shift: 1st Shift - 7:00am-3:30pm As a Help Desk Analyst (Tier I), you can look forward to: Monitoring and troubleshooting ATM hardware and telecommunication incidents Initiating and receiving calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents Monitoring and troubleshooting Cash related outages and escalating to proper vendors and tea


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