IT Senior Associates perform highly complex professional work in technology. They perform development/programming, communications, technical support, and similar functions in their areas of expertise. Work may include diagnosing, evaluating, overseeing and resolving problems in highly complex projects.
IT Senior Associates have wide latitude for independent initiative and judgment, and may serve in lead roles on complex programs or projects and/or serve as a direct supervisor of a unit or group. They demonstrate mastery of technology-related discipline(s) and decision-making ability in area(s) of expertise. They serve as a resource and contribute to policies and technical standards.
This job is in CUNY's Classified Civil Service. The full description is available on our web site at https://www.cuny.edu (search for ???Classified Civil Service Job Descriptions???).
IT Senior Associate
CAMPUS SPECIFIC INFORMATION
The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) support the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications; develops new technologies that advance University's core mission; builds, upgrades and maintains the University's network; operates the University's Data Center and help desk; develops disaster recovery and business continuity plans; and leads the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems, covering student administration, financial management, and human resources.
Reporting to the Assistant Director of Application Services, the Senior FileNet Engineer will oversee all technical aspects related to supporting CUNY's Enterprise Content Management (ECM) system, FileNet.
Key responsibilities include, but are not limited to:
Develop, administer, and configure ECM FileNet system to integrate with University applications
Design, develop, test, and install application enhancements, functionality, and upgrades to meet business needs
Collaborate with vendors for prompt rectification of any problems or emergencies
Analyze, diagnose and resolve application errors
Facilitate productive planning with business process owners to understand short and long-term business needs to properly develop enterprise-wide solutions for content management and preserve service integrity
Participate in the planning and testing of interfaces between CUNYfirst (PeopleSoft), and CUNY's administrative applications, while ensuring application functionalities are not compromised by upgrades or new components
Collaborate with Administrative Application Support team and departmental work teams such as Development, Networking, Operations, and Systems.
Represent CIS on University councils and committees related to the applications supported by FileNet
Document standard operating procedures, knowledge articles and best practices
Train and support of IT staff in supporting ECM applications
Perform other duties as assigned.
Job duties require schedule flexibility and willingness to work evenings or weekends as required for systems related tasks.
High School Diploma, G.E.D., or equivalent
An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
The ideal candidate will possess the following knowledge, skills, and abilities:
Experience architecting, deploying, and supporting IBM FileNet P8 suite of ECM products, including but not limited to Case Manager, DataCap, and Process Task Manager.
Experience integrating FileNet with enterprise level applications.
Familiarity with supporting applications in UNIX/Linux and Microsoft Windows environments.
Knowledge of configuring WebSphere with a special attention in integrating diverse platforms a plus.
Working knowledge of image and document formats.
Strong understanding of concepts, practices, and procedures related to content management systems and workflows, Content Lifecycle Management, and project management.
Strong cross-functional knowledge in business cases, modern technologies, architecture, infrastructure, security, operations, performance and service management among other IT concepts, strategies and methodologies.
Strong understanding of multi-tier architecture and cross platform integrations.
Expertise in data analysis - analyzing and synthesizing complex data.
Highly self-motivated and keen attention to details
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer-service orientation.
Level 1: $91,298
Level 2: $99,599
Level 3: $109,560
IMPORTANT BENEFITS NOTICE:
Health Plan Coverage for Employees Hired on or after July 1, 2019 City of New York employees and employees of Participating Employers and their eligible dependents hired on or after July 1, 2019 will only be eligible to enroll in the EmblemHealth HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.
After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period.
If a new health plan is selected, the new plan will be effective on the 366th day.
Only after the 365th day can the employee participate in any Annual Fall Transfer Period.
An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting a HIP HMO Opt-Out Request Form to EmblemHealth. An employee, or eligible dependent, must meet certain criteria and the request must be approved by EmblemHealth before the exemption is granted. The HIP HMO Opt-Out Request Form and HIP service area are available on the EmblemHealth website.
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Applicants should upload a cover letter and resume online via CUNY???s job system. Describe how your experience and credentials relate to the position and its qualifications.
If you are a current CUNY employee, apply through the CUNYfirst Self-Service Portal.
If you viewing this job on an official CUNY web page, select ???Apply Now??? at the top of the job posting.
If you are viewing this job from an external source, you can access the job posting via this link:
-Go to ???Employment Resources??? at the bottom of the page and select ???Log Into Your Account???.
-If you do not have an account, the system will prompt you to register.
-Search for the position using either the title or Job ID listed above.
Open until filled with resumes to be reviewed beginning March 25, 2021.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
About CUNY City University of New York (System Level)
The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.