Position Summary: Middlebury College's Information Technology Services (ITS) team has one common aim: to deliver technology services that seamlessly support the College's mission of providing transformative and immersive learning experiences. To achieve this, ITS is building a diverse and inclusive team of creative problem solvers who are passionate about technology, have a steadfast commitment to information security, are strong collaborators, and take pride in delivering excellent customer service. The ITS Infrastructure Services team is looking for Infrastructure Administrators to support our ongoing efforts at providing reliable and resilient infrastructure services for use across the entire Middlebury College community. We seek Infrastructure Administrators who can implement and operate secure and reliable solutions and services. We aim to foster a diversity of opinions and perspectives while building a highly-functional team of professionals that can rise to the challenges presented in delivering top-tier technology services in a dynamic higher-education environment. Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.
Essential Functions: <b> Offer is contingent upon successful completion of a criminal background check.</b>
Infrastructure Administrators on the ITS Infrastructure Services team
build, deploy, operate, administer, and maintain on premise and cloud systems and services
diagnose and troubleshoot technology issues
monitor the health and performance of technology infrastructure and services
consult with clients across the community about technology challenges and opportunities
inventory systems and services
identify and track security vulnerabilities
apply software updates and security patches
assist with security incident detection and response
assist with procurement processes and hardware lifecycles
contribute technical expertise to a wide variety of projects
participate in cross-functional teams
document systems, processes, and solutions
quickly learn and support new systems and technologies
On-Call ResponsibilitiesThe Infrastructure Administrator participates in the after-hours ITS On-Call rotation. ITS is responsible for responding to security and operational incidents 247, 365 days a year. As a participant in the rotation, the Infrastructure Administrator is expected to cover on-call duty, carry a pager and respond to security and/or operational incidents that crop up for roughly one week every two months. Additional details are provided in the ITS On-Call policy.Key RelationshipsThe Infrastructure Administrator collaborates closely with Infrastructure Services colleagues, other ITS workgroups, and the ITS Leadership to ensure that all facets of deploying, maintaining, and securing complex IT systems are properly addressed. The Infrastructure Administrator will maintain key relationships with:
Faculty and staff across campus
ITS staff at Middlebury campuses and offices including Monterey
Student workers, interns, and representatives of student organizations
Key PrinciplesInformation Technology Services (ITS) is part of an educational community and shares the responsibility for supporting teaching and learning as part of the College mission. We are committed to the following:
Proactive, responsive, respectful service to our constituents
Opportunities and expectations for ongoing employee education and development Collaboration within the organization, across the college, and beyond
Effective and open communication
Understanding the work of our customers
Works cooperatively with colleagues, partners and customers.
Position Middlebury to take advantage of evolving information technology, evaluates opportunities, evaluates trends, analyzes and compares services, processes and infrastructure in use at peer institutions and industry generally.
Maintain professional contacts with peers at other Higher Educational institutions, equipment and service vendors and professional organizations related to information technology.
Performs other duties as assigned to assist the department in achieving its mission and goals.
Qualifications Education: Associates degree in computer science or related field or equivalent experience. Bachelors degree preferred.
Knowledge, Skills and Abilities: The Infrastructure Administrator serves as a technical resource for other Infrastructure Services staff, ITS staff, and Middlebury constituents, providing guidance on security and systems design, implementation, and support questions. To fulfill this obligation, the Infrastructure Administrator must develop a high degree of knowledge about the systems administration and networking. The Infrastructure Administrator is expected to be proficient in multiple technologies, and an expert initially at least one of following major areas of knowledge:
Telephony and Communications
Software Development, Automation, and Integration
Service Health and Performance Monitoring
Vulnerability and Patch Management
Mobile Device Management
Identity and Access Management
Cloud Infrastructure and Platforms
Data Center Management
Planning and Communications SkillsStrong relationship, communication and planning skills consistent with effective participation in an organizationally critical, complex, highly technical and multi-site IT service organization.
Experience: 1 or more years of experience in the successful delivery of Information Technology services. Demonstrated experience with the design, implementation, security and hands-on management of IT systems, networks, and services. Experience with Information Security fundamentals, including inventory, protection, detection, response, and recovery.
Experience in higher education environments is preferred.
Physical Demands: Occasional data center related activities such as racking servers and accessing network closets. Shipping and receiving computers, servers, network hardware, etc.
Middlebury is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, Middlebury recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. Middlebury also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.
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From its proud history spanning more than two centuries, Middlebury College has emerged as one of a handful of the most highly regarded liberal arts colleges. Middlebury is unique among these schools in being a classic liberal arts college that also offers graduate and specialized programs operating around the world.