Executive Director of Campus IT Experience (0669U) 20261
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
Application review will begin in early August. For full consideration, please submit your application on or before July 31, 2021.
OCIO/IST is essential to empowering UC Berkeley's mission of research, teaching, and learning and the foundation to the academic and administrative operations of the campus. IT has the opportunity to directly impact the key goals of UC Berkeley's strategic plan:
Enhancing student experiences to connect, discover, and engage with the campus and curricula and beyond;
Supporting research for innovative solutions for global challenges; and
Embracing the spirit of entrepreneurship and the values of diversity and inclusion.
The Associate Vice Chancellor for Information Technology and Chief Information Officer (CIO) is Berkeley's senior information technology executive and is responsible for the oversight of the campus-wide information technology functions and strategy. Reporting to the Vice Chancellor for Administration with a dotted line to the Executive Vice Chancellor and Provost, the CIO advises the campus and partners on the general management of the campus operations by managing the Information Services and Technology (IST) division and by leveraging and leading IT partners across the campus, in collaboration with faculty, staff, and students. The CIO directly oversees the OCIO/IST division, which includes seven departments and functions and more than 350 staff, and manages an operating budget of approximately $85 million (including about $35 million of recharge revenue).
The Executive Director of Campus IT Experience oversees a new unit that will enable every member of the Berkeley community to easily find and use critical day to day tools so they can collaborate as global citizens. This new group serves as the connector with local IT units to help deliver such services and to drive efficiency. Key functions here include: Customer Experience; Email, calendering, and other collaborative Tools; Web Hosting/Open Berkeley; IT Service Desk; Desktop Support; Software Sales; Accessibility; Tools Architecture; and Local IT Partnerships.
Managing through existing directors, managers and supervisors, the incumbent oversees ~110 employees and computing equipment and technologies with an annual budget of approximately ~$20 Million consisting of 11 separate budgets including recharge and central funds. This position has a critical impact on the entire campus user community for centrally-maintained critical administrative, academic, instructional and research services that utilize our campus network, IT infrastructure, and our campus data center.
This position is part of the executive leadership team that functions as the senior strategic body for campus central IT organization including; developing strategic plans and policies, budgeting and resource allocation decisions, that support the campus strategic plan and teaching, research and public service goals.
Operational Planning and Technical Direction Setting
Develops and implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
Oversees through subordinate managers the analysis of the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and / or modify information processing systems. These include complex technical architecture and infrastructure service requirements.
Works with governance bodies to develop technical and service roadmaps for strategic technologies and services including data center, cloud computing, voice strategy, network architecture and strategy.
This position has overall responsibility for functional programs.
Strategic Management This position is part of the executive leadership team that functions as the senior strategic body for campus IT including: developing strategic plans and policies, budgeting and resource allocation decisions, that support the campus strategic plan and teaching, research and public service goals.
Operational Management and Other Responsibilities
Instills strong management practices among subordinate directors/managers/supervisors.
Meets individually with direct reports and periodically as a group to ensure that there is a common understanding of current initiatives, issues, policies, and activities.
Provides guidance and direction for achievement of objectives (operational and budget processes, staff FTE, finance, human resources and space planning).
Professional development through participation in system wide committees and conferences and professional organizations e.g. EDUCAUSE, CSG or continuing education.
Requires extensive and in-depth knowledge of Information Technology principles, theories, and concepts to manage functional area(s) and provide solutions.
Clearly understands the needs and concerns of the user groups in the organization and applies knowledge to better meet those needs.
Possesses a growth mindset, with an ability to think strategically and creatively, to anticipate technology trends and to transfer that thinking into cogent plans for a large and complex organization.
Understands, demonstrates, and values diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization and ability to work with a dynamic diverse faculty, staff and students.
Demonstrated ability to build collaborative partnerships to improve, enhance or launch new services and support across an institution.
Demonstrated ability to lead and work collaboratively in a consensus-driven distributed matrix environment and to establish, maintain and foster cooperative working relationships with peers, staff members, users and others. Demonstrated political acumen to navigate complex situations and structures effectively.
Comprehensive knowledge of subject area and broad knowledge of all IT areas sufficient for strategic planning, technology assessment and direction.
Thorough knowledge of supervisory and leadership techniques in managing technical staff.
Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment.
Experienced in leading change management activities and managing their impact across multiple organizations across division, college or institutional boundaries.
Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups and senior management with potentially varied levels of technical sophistication.
Develop and maintain professional relationships with campus leadership, department chairs, school/college deans, and faculty at all ranks as well as other directors and managers in and business and academic partner units.
Demonstrated experience with senior management planning and budgeting.
Demonstrated leadership experience in an executive position.
Bachelor's degree or equivalent combination of education and experience.
Advanced degree preferred.
Typically 10 years or more of experience managing an Information technology organization preferred.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.