This position is responsible for the secure and highly available technical operations environment supporting the students, staff, and faculty. This role will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution's operating environment to ensure ongoing reliability, performance, and security. This includes monitoring, responding to tickets, problems, planning, and data center maintenance. Be well versed in current and emerging networking and server technologies as they apply to the University environment. Participate in weekly change management meetings. The position will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units. Provide recommendations and insight on best practices in network and server management and support. Provide formal and informal training. Develop technical service documentation.
Maintains, monitors, and supports the infrastructure environment and facilities.
Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility.
Manage institution VMware cluster by performing routine maintenance, maintaining data retention practices, reliability, and supporting DR and recovery solutions.
Manage and maintain campus Active Directory environment, account management, access management, email, file and print, GPO's, Domain, etc.
Share responsibility for core network infrastructure such as DNS, DHCP, and firewalls both hardware and virtual.
Maintain all campus servers and networking hardware under your control with appropriate OS, software patches, updates, access control, security, and networking.
Ensure documentation for systems are up to date and all system changes are made using departmental change control procedures.
Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations.
Assist in troubleshooting and maintaining network, server, and end user equipment.
Monitors systems operating capacity in terms of disk space storage, and resource utilization.
May validate voice network configurations.
Provides support for infrastructure connectivity or related network/communication issues.
Administers SANs related to hardware, software, capacity management, backups, archival,
DR, provisioning, installation, troubleshooting, design, and monitoring.
Enforce policies and participate in the improvement or creation of policies.
Willingness to travel occasionally to our Off-Campus sites.
Other duties as assigned by the Director of Infrastructure and Security.
Education: BS/MS in technical field, preferably in information systems, computer science, engineering or related. –Associates combined with certifications may be substituted for the degree.
Requires 3-5 years of relevant experience deploying and/or administering infrastructure solutions, virtualization (VMware), and Active Directory or Azure.
Knowledge & experience in Windows Server and Linux (System Administrator level)
Strong technical troubleshooting experience& experience with a variety of systems, storage, and networking.
Self-learning capabilities. Willingness, discipline and self-motivation to work productively and efficiently.
Knowledge & experience with scripting (Powershell, Bash, Python)
Experience managing DNS and DHCP and other network technologies.
Experience with IAM, data management, account management.
Technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of enterprise infrastructure and security technologies.
Must have organizational skills and be able to make sound decisions independently.
Must possess excellent interpersonal, communications, collaborative, and customer service skills. Have experience working in a service capacity with direct customer interaction.
Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community.
Project management skills, team oriented, and leader qualities preferred.
Applicant Portal URL: 637
Internal Number: 637
About Ashland University
Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.