Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
You will provide Tier 3 technical support level for customer's Global network environment including but not limited to Network incident identification, documentation, escalation and resolution.
Provide Network advanced technical support and direction to lower level technicians in a Network Operation environment.
Provide Tier 3 support for highly escalated incidents
Responsible for projects related to customer security Vulnerabilities/Audit assessment.
Engage on customer’s network projects to provide inputs from Operations perspective.
Acts as Operations representative on the discussions related to new Verizon products to be launched.
Engage on the Bids process to review the technical requirements.
What we’re looking for...
If you're looking for a great place to work, learn, and advance your career, we have the right opportunity waiting for you. You can be part of a Global team and join the most talented and skilled Network Engineers in the Service Assurance organization. You will be working on cutting edge technologies (5G, SDWAN, VNS, Cloud, Mobile Edge Computing, and more.), participating in the conception of Verizon new products, and supporting the Fortune 500 Global clients.
You'll need to have:
Bachelor’s degree or four or more years of work experience
Six or more years of relevant work experience.
Experience in Network troubleshooting and configuring routers and switches (LAN/WAN/Wireless environment).
Knowledge of the OSI model, including TCP/IP, client/server designs, routing protocols (including but not limited to OSPF, EIGRP, BGP), LAN technologies (including but not limited to Ethernet, Wireless, VLANs, NAT, ACLs, QoS), WAN technologies (including but not limited to Internet, MPLS,Frame-Relay, ISDN, etc.).
One or more years of hands-on experience in troubleshooting SDWAN (Software Defined Networking) and Virtual Network Services type of technologies. (Desired vendors Cisco Viptela,Versa, Fortinet, SilverPeak, and VeloCloud).
Cisco Certified Internetwork Expert (CCIE) “Routing and Switching” Certification.
Even better if you have one or more of the following:
Strong customer service and support skills.
Strong written / verbal communication.
Knowledge on NetDevOps automation (Ansible/Python).
Knowledge on Cisco ACI and Data Center related technologies.
Knowledge and/or certifications including but not limited to Juniper, ITIL, Meraki, VMWare, and Cloud Services.
Verizon will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.