Reporting to the Chief Information Officer, the Director of IT Operations shall provide the required leadership to define and execute strategic technology initiatives as well as ensure proactive management of the enterprise technology platforms, data center and address any production incidents that occur.
Provide strategic and managerial oversight and direction for Technology Operations, including help desk support, maintaining existing systems, implementing new systems, and integrating operations activities with other SMUD IT projects, systems, services, and strategies. IT infrastructure components as follows: enterprise systems management and monitoring, backup and archiving solutions, Active Directory, databases, network infrastructure, servers, end points, storage and data replication, and high availability solutions in traditional datacenter, IaaS environments and hybrid cloud solutions.
Major Duties & Responsibilities:
Oversees and directs the overall IT systems including management of direct and matrixed resources; deploys and maintains applications, defines requirements to ensure the coordination, planning, and specification for a reliable, secure, cost-effective, manageable, and flexible computing environment and infrastructure; interfaces with Executive Management, Process Owners, and Managers in establishing priorities for the SMUD's future computing needs.
Leads Change Management to ensure the successful deployment and use of applications throughout SMUD; encourages continuous improvement efforts through process improvement (reengineering) and SMUD-wide technology services.
Ensures that all IT Infrastructure and applications are maintained and operating to their peak efficiency, and that required technical and business processes are supported. Ensures that all SMUD staff using the IT systems are properly trained to maximize their use and capabilities.
Develop Service Level Agreements and ensure that all service levels are met.
Performs full range of managerial responsibilities which may include but are not limited to: interviewing, hiring, coaching and developing employees to include planning, assigning, and directing work.
Manage supplier relationships that provide hardware, software, maintenance and support for highly technical and complex systems.
Build a high performing team through staff development, recruiting and retention to support growing business needs.
Lead Disaster Recovery efforts and ensures Disaster Recovery solutions are tested, kept current and apply to real world situations.
Define Key Performance Index (KPI) for the datacenter mission critical facility operations and manage to those KPIs.
Implement best practices for infrastructure services including proven infrastructure methodologies, service management processes and operations support.
Ensures monitoring, measuring, and reporting of service performance against service level objectives, customer satisfaction and financial goals.
Ensures appropriate systems and service continuity plans are defined, in place, and exercised regularly.
Other related duties as assigned
EDUCATION: Education: BS/BA in Computer Technology, Business Administration or related field.
EXPERIENCE: Ten or more years extensive experience in the design, implementation, and evaluation of business technology applications and systems. At least 5 years of supervisory and/or management experience which demonstrates the ability to provide leadership and effective management of a diverse work force; extensive experience managing consultants and contractors. Experience managing help desk using ITSM methodologies and a background in ITIL.
Internal Number: 4053BR
About Sacramento Municipal Utility District
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers.
Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD respects, values and celebrates the unique attributes, characteristics and perspectives that make each person who they are. Diversity and inclusion are guiding principles to deliver a culture that reflects the broader values of the community and our customers. Our Board's policy for Employee Relation sets our commitment to developing and maintaining a high quality, inclusive workplace that engages and inspires employees to commit to SMUD's purpose, vision and values.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and th...e 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
To apply, please visit: smud.org/careers