We are an organization driven by purpose. We are obsessed about serving Canadians and we are deeply committed and passionate about protecting their hard-earned money when it matters most. We live our promises and commitments every day by serving Canadians as one, and we have their best interest at heart.We strive to build an inclusive, accepting culture with commitment, determination and a bias for action.
The right challenge is waiting for you! Discover how valuable your experience can be and join our team.
The Infrastructure Operation and Support Specialist (IOSS) is responsible for providing technical support for on premises and Cloud (Azure and O365) technology infrastructure by overseeing operations of the physical and virtualinfrastructure including performing administration and maintenance. Additionally, the IOSS is responsible for ongoing support operations for disaster recovery to ensure the effective backup and recovery of CDIC data. The IOSS is also responsible for performing complex Local Area Network (LAN) administration functions and provide second level support to the ServiceDesk as required.
Please also note that the Term will end in August 2022.
We trust you will be up to the challenge to:
Provide complex Local Area Network (LAN) administration functions, including network operating system privileges, infrastructure configuration, network problem troubleshooting, security, performance monitoring, maintenance of physical data center hardware and computing appliances.
Monitor network performance and system logs and adjust system resource allocation to ensure maximum performance
Administer and maintain CDIC services within its Azure tenant and office 365, including but not limited to Azure Active Directory, Exchange, Skype for Business, Teams
Administer and maintain the corporation’s virtual server environment, including the Isolated, development and Production environments and disaster recovery virtualized systems.
Deploy, test, support and maintain corporate applications for deployment via various deployment techniques utilizing tools such as but not limited to; SCCM, Group Policy, scripts, PDQ, App-v
Actively monitor and analyze user requests, evaluate and apply solutions as needed.
Perform monthly patch installations, network start up and shutdown procedures, and maintain control records
Provide technical expertise in the implementation, support and operation of CDIC’s disaster recovery plan, through the planning and design of the related infrastructure and the development of recovery and other procedures related to server operation and maintenance, to ensure the back-up and recoverability of corporate information
Provide storage infrastructure expertise to the technical services department including network attached storage (NAS), storage area network (SAN) and direct attached storage (DAS) technologies
Assist or lead with new IT projects by investigating options and making recommendations as to what systems, hardware and software changes are appropriate for CDIC.
When required, provide support after regular business hours and be available to travel.
You take pride in your work and are passionate about having an impact. You face challenges head-on, are an excellent communicator, collaborator and act with integrity.
We trust you will bring your expertise:
Minimum four (4) years of experience in networking, network connectivity, directory services, databases, operating systems, inter-process communications, Storage Area Networking, VMware virtualization software and disaster recovery planning, implementation and management;
Current VMware and Data Center Administration certifications considered an asset;
A minimum of 4 years of experience in providing 2nd/3rd level SME support to end users;
Extensive experience but not limited to, managing and optimizing Windows Server 2008, 2012, 2016 and 2019. Active Directory Domain Services, DNS, DHCP, Microsoft Exchange, VMware 6.5, Azure Cloud Services, Office 365, SQL;
Good knowledge of access control lists, advanced Group Policy Management, Windows Deployment Services and Windows Server Update Services management;
Extensive knowledge of storage and backup solutions, Veeam Backup and replication and NetApp. Azure Backup and Site Recovery is an asset;
Experience with some scripting languages for infrastructure automation;
Extensive experience with PowerShell – Exchange PowerShell – Azure PowerShell;
Excellent knowledge of best practices around ITSM change management, Problem management and Incident management;
Excellent communication skills in both French and English to be able to clarify end-user requirements, communicate complex technical terminology and provide explanations to non-technical users;
Ability to act independently and make decisions based on solid technical expertise and experience;
Conceptual thinking and well-developed problem-solving skills;
In-depth knowledge and understanding of virtualization, disaster recovery frameworks and practices and data storage modeling;
Ability to work independently and in a team environment;
Ability to handle stress appropriately and interact well with others.
Language Requirements: BBB (Bilingualism French & English, intermediate level)
Eligibility to obtain a Secret level Security clearance
Sound like you?
If you are passionate about serving Canadians and see yourself as our future Infrastructure Operations and Support Specialistplease click the “apply now” button on our website
Internal Number: 2021-435
CDIC is the federal Crown corporation that contributes to the stability of the Canadian financial system by providing deposit insurance against the loss of eligible deposits at member institutions in the event of failure.
Our Vision: Earning the trust of Canadians as a global leader in deposit insurance and resolution.