Bachelors degree, preferably in Computer Science or related field AND three years of progressively responsible IT related experience leading to proven proficiency and subject matter expertise in the areas outlined within the class specification; OR
Equivalent alternative educational experience that includes approved coursework, professional certification as outlined below, vendor training, AND seven years of documented professional experience leading to proven proficiency and subject matter expertise in the areas outline within the class specification; OR
An equivalent combination of education and experience.
3 years working with Cisco systems IP telephony: call manager, voicemail, contact center, voice recording, E911 services, belt paging and UC gateways.
Experience in designing, implementing and supporting new communications infrastructure
Experience using a structured project management process to manage projects
Experience in supporting mission critical systems in 24x7 multiple production environments
Experience with troubleshooting IP protocols.
Service failure analysis and troubleshooting
Application installation and configuration
Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
Enterprise experience with systems administration, scripting
Job Related Knowledge, Skills, and Abilities:
Proven ability to effectively multitask
Advanced, broad-based IT technical generalist skills
Advanced and proven technology analytic skills that demonstrate accepted systems analysis processes including expert skills for root cause analysis
Demonstrate Core Competencies as established for your position (Leading Self, Leading Others, Leading Leaders, Leading Function)
Expert Knowledge of:
IP Telephony methodology and practice: Call Manager, Contact Center, Voicemail, QOS, Gateways, PSTN, Converged Applications.
Network architectures and topologies
Routing Protocols (OSPF, BGP, EIGRP)
Data Communications Equipment (Routers, Switches, etc.)
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