Job Title: IT Assistant, Level 1 (Provisional) - Network Operations Center Operator
Job ID: 22045
Location: Central Office
Full/Part Time: Full-Time
I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CAMPUS SPECIFIC INFORMATION
The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) support the IT and telecommunications needs of CUNY's 24 colleges. CIS supports enterprise IT and applications; develops new technologies that advance University's core mission; builds, upgrades and maintains the University's network; operates the University's Data Center and help desk; develops disaster recovery and business continuity plans; and leads the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems, covering student administration, financial management, and human resources. Within CIS, the Network Operations Center (NOC) continuously monitors all systems, applications, and services, and ensures corrective action is taken when necessary to maintain 24/7 availability.
Reporting to the Shift Operator, the Network Operations Center (NOC) Operator is responsible for monitoring platforms to include Mainframe, SUN servers, UNIX servers, as well as NT servers. The candidate will also be responsible for basic systems, networking and IT security related tasks.
Key duties and responsibilities include, but are not limited to:
-Monitoring of all operating systems, applications, peripherals, servers and environmental facilities.
-Monitor and respond as directed to alerts from cybersecurity monitoring systems.
-Perform first level network, server and security troubleshooting and maintenance by logging into devices, running basic commands and correctly understand and interpret results to identify, solve and escalate issues for resolutions.
-Participate in cybersecurity incident tracking and reporting and communicate as necessary to resolve incidents.
-Responsible for troubleshooting, monitoring and installation of data communication equipment such as servers, switches, routers, controllers and access points.
-Report and log end-user problems using incident ticketing system.
-Install fiber optic (ST/SC/LC), Ethernet (Cat 5, Cat 5e, and Cat 6 cables) in a data center environment.
-Develop and maintain systems documentation and run books consistent with industry best practices for systems administration.
-Create and maintain documentation of network connections, equipment inventory of local and remote sites.
-Collaborate with members of other divisions within CIS to facilitate processes, projects, installations and formulation of operating policies and procedures for enterprise applications and Central Office LAN services.
-Replace faulty hardware on network and server platforms.
-Performs other duties as necessary.
Work schedule is from 4:00 PM – 12:00 AM.
Job duties require schedule flexibility and willingness to work evenings, weekends, and/or as required for network and systems-related tasks.
High School Diploma, G.E.D., or equivalent
A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)
Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
The ideal candidate should possess the following knowledge, skills and abilities:
-Experience as a console operator.
-Experience monitoring, supporting and performing basic configuration tasks on Cisco and Palo Alto Network hardware.
-Experience with TCP/IP protocol, security protocol, VMware, UNIX, LINUX, SOLARIS, and Windows.
-Familiarity with Windows and Unix server platforms.
-Ability to work in a team environment and communicate effectively both verbal and written.
New Hire: $49,211
This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
IMPORTANT BENEFITS NOTICE:
Health Plan Coverage for Employees Hired on or after July 1, 2019
City of New York employees and employees of Participating Employers and their eligible dependents hired on or after July 1, 2019 will only be eligible to enroll in the EmblemHealth HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.
After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period.
If a new health plan is selected, the new plan will be effective on the 366th day.
Only after the 365th day can the employee participate in any Annual Fall Transfer Period.
An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting a HIP HMO Opt-Out Request Form to EmblemHealth. An employee, or eligible dependent, must meet certain criteria and the request must be approved by EmblemHealth before the exemption is granted. The HIP HMO Opt-Out Request Form and HIP service area are available on the EmblemHealth website.
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.
The direct link to the job opening from external sources is:
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Internal Number: 22045
About CUNY City University of New York (System Level)
The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.