To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.
Working under direct supervision, provides routine day-to-day business operations support to multiple lines of business in a Data Center environment. Responsible for processing AP transactions such as vendor invoices and expense reports, setting up Listings and Project Budgets, Billing and Accounts Receivables, Contract Administration, Licensing, Revenue Forecasting and Transaction Processing.
Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
Compiling of the Contract Review pack
Conducting supplier surveys on MySupplier
Compiling of the Customer Monthly Management Report
Liaising with the client regarding payment of invoices
Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
Continually develop systems to maximize efficiency benefits for the customer and GWS.
Update labor allocations to ensure accurate client reporting
Support the preparation and delivery of monthly Contract and Business Unit Reviews.
Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
Chasing of debt to keep within contractual terms
Creation and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool
Raising Purchase Orders
Reviewing open Purchase Orders
Policy and procedure compliance
Processing supplier invoices and resolving any queries
Comprehensive spend tracking
Weekly report submission to include WiP, Debt, Invoice Pool and OPO updates
Drive high quality financial performance to influence P&L result.
Ad-hoc reporting as requested by Business Unit or Business/Finance.
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
Reporting and management of work management system
Logging hazards & customer feedback on the QHSE Management Portal
Log books compliance
Organizing training for the team
Updating of the team attendance planner
Arranging agency cover and submitting hours on portal
Culture carrier and promotes best practice
Obtaining supplier quotes and uploading onto the internal system for client approval
Maintaining the stationery supply
Reception cover if applicable
Updating Portals as and when required
Constantly improve quality, service and efficiency.
Success in this role will be measured through defined targets as follows:
Achievement of Business Unit / Contract KPIs in line with business requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates' degree or equivalent training required, plus a minimum of two years of related experience
Highly computer literate
IT Skills to achieve key tasks and give the business a sound reporting base.
Superior written and verbal communication skills with strong oral presentation skills.
Capable of working in a matrix environment.
Formal training in the use of Excel, Word and presentation software packages
Knowledge & Skills
A basic understanding of business and customer-facing environments.
Understands the requirements of operating in a contract environment preferred
Experience & Aptitude
Been a part of a high-performing team
Previous experience of a service industry role using operating systems such as Dynamics AX desired
Customer focus skills with a passion for customer service.
Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
Self-motivated and ambitious
Results/ task orientated, with attention to detail and accuracy
Excellent time management and organizational skills
Commitment to continuous improvement
Ability to work as part of a team, as well as independently
Calm manner, able to work under pressure and with changing demands and priorities
Confidential and discrete approach
The individual must be willing to undertake travel as the role/business requires
Attention to Detail
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
Knowledge of Financial software systems (e.g. PeopleSoft, MTA, VAS and I-Track).
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 20021636
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.