QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) and a minimum of four years of related experience and/or trade school training.

Accredited training in the installation of copper and fiber structured cabling systems.

An understanding of the Data Center environment, and the working restrictions applicable to such environments.

Working knowledge of the ITIL process.

Two years of IT deployment/support experience.

Previous experience of using Ticketing systems, DCIM tools and EPMS/BMS systems.

A good understanding of fault diagnostic techniques including the use of handheld test equipment.

Ability to lift up to 50 lbs.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Requires intermediate analytical skills.

OTHER SKILLS and ABILITIES

Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

Complete all required and assigned HSE training at a satisfactory level

Follow all activity policies and procedures, including all HSE-related requirements at all times

Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

Report any conditions which you feel could result in an accident or injury and / or stop work if required