IT Systems Administrator I – III

Little Rock, AR, USA

IT Infrastructure / Full Time

Arkansas Electric Cooperative Corporation (AECC) is an organization with a rich history and a bright future. As a leader in the energy industry we look to our employees to help us grow, change, and provide power to over 500,000 members of our 17 electric distribution cooperatives.

An IT Systems Administrator assists in the administration of the Cooperative's computer systems, servers, and/or networks within assigned area of responsibility. In this position, you will be given the opportunity to work alongside peers who are versatile, enthusiastic, and continuing to strive to push AECC and our mission forward.

• Assists in the implementation and administration of assigned portions of Cooperative's overall IT environment to meet the needs of the various Departments and Divisions within the Cooperatives.
• Assists with installation, configuration, and maintenance of systems within assigned area of responsibility.
• Assists with continuous performance monitoring of systems within assigned area of responsibility. Troubleshoots problems and resolves issues, as required.
• Partners with suppliers and vendors to troubleshoot and correct problems in systems within assigned area of responsibility. Evaluates system reliability and makes recommendations for improvement where possible.
• Monitors system performance to determine when upgrades of equipment and/or services will be required.
• Assists employees and Member Cooperatives in interaction and support of systems within assigned area of responsibility.
• Assists in the purchase of materials and supplies necessary for the operation and maintenance of the systems within assigned area of responsibility.
• Participates in the development of documentation describing the technical aspects of systems, as well as operational notes, change control logs and procedural flow charts. Reviews existing documentation for correctness and completeness.
• Assists in the development and documentation of business continuity and disaster recovery procedures to support the availability of systems within assigned area of responsibility. Periodically reviews, updates, and tests recovery plans and procedures to ensure effectiveness.
• Assists with the planning process for IT services, hardware, and software within assigned area of responsibility.
• Maintains compliant work processes according to applicable regulatory standards and Cooperative policies and programs. Performs all work within the IT Division's change management and trouble ticket management processes.
• The ability to handle stress and work well with others are essential functions of this position.