Provides critical role in system evaluation, integration, configuration, deployment and support services for IT computers, networks, switches, routers and operating systems in office and plant environments. Most of the work will be related to Fiber-To-The-Premise (FTTP) and there will also be duties related to the distribution electric utility business.
Under limited supervision, performs network administration & planning for all aspects of IT-network infrastructure – to include network equipment, servers, and software applications. Brings in reliable, durable, and cost-effective solutions for all IT related needs.
Reports to Chief Technology Officer (CTO)
Works under the direction of the CTO; this position requires excellent technical, customer service, and organizational skills to support network operations for customer connections, administrative personnel, and staff. This position requires the ability to function successfully in both team and independent work environments.
Duties and Responsibilities
Perform a wide range of network administration duties including installations, debugging, maintenance, upgrades, and general support for Cisco, Juniper, Red Hat, VMware network equipment to facilitate a FTTP Calix Network.
Evaluate, test, and deploy all software and hardware upgrades to the networking infrastructure.
Assist in the configuration and deployment of core and peripheral network devices, which will require continuous learning of new devices (i.e. switches, ASR routers, and optical equipment).
Proactive monitoring of all network devices, services, and servers using a combination of tools to ensure high availability.
Collect and review network utilization data for capacity and planning purposes
Assist in developing, implementing, testing, and maintaining disaster recovery plans.
Interface with vendors for procurement & maintenance of all IT infrastructures.
Manage & troubleshoot network and Internet connectivity throughout the organization.
Work closely with the fellow team members to provide end-user support and issue resolution.
Maintain up-to-date knowledge of emerging tools and technologies.
Research, evaluate and recommend technologies to support business requirements.
Rigorously create and maintain documentation for all processes and procedures.
Collaborate with and support the work of other staff engaged in similar functions
Attend and actively participate in regular meetings.
Coordinate with the rest of the IT/Map team to meet the team objectives.
Be available for emergency 24 x 7 support as needed or planned outages.
Perform other duties as assigned.
Hardware and software configuration – including servers, networks, and operating systems
Information security – firm grasp of best practices and procedures to ensure that organization data is protected from intrusion or corruption
Problem-solving skills – troubleshooting networks, computers, and devices, which requires creative and technical problem-solving skills
Communication skills – strong written and verbal communication skills to work with both users and IT specialists
Time management – balance organization-wide concerns with individual user support, so effective scheduling and time management is crucial
Must have the ability to handle and meet deadlines under stress. Some overtime and/or travel with overnight stay away from home may be required. Must work safely & promote safety among the employees and member-customers. Must have excellent verbal and written communication skills, organization, analytical, accurate in detailed analysis and computational tasks and problem-solving skills. Ability to effectively communicate issues and resolutions to all levels of the organization. Ability to maintain confidentiality with sensitive customer and internal information.