Reporting to the Director of Infrastructure and Research Computing, the Manager of Network Services is responsible for leading the Network Services department. This position oversees the university computer networks and the Data Center. This position requires knowledge of network hardware, LAN, WAN, WiFi, internet, Data Center, and VoIP solutions. The Manager of Network Services supervises the work of others and works under limited supervisions with considerable latitude for the use of initiative and independent judgement.
Campus Network and Data Center Management:
Percent Effort: 35%
Responsible for the campus wired/wireless networks, data center infrastructure, network level security architecture, and Internet/WAN connectivity.
Implement systems required to provide services to Islander students, faculty, staff, and researchers.
Assists in the designs, controls, and processes for supporting the delivery of large-scale information technology services. Monitors and analyzes operational metrics and implements continuous improvement methodologies to include corrective actions.
Performs limited advanced technical duties in support of large projects and operations. Serves as a technical resource for other staff members.
Maintains, establishes, and develops new collaborative working relationships with stakeholders, customers, and vendors.
People and Resource Management:
Percent Effort: 25%
Provides overall leadership and mentoring for assigned staff.
Manages the administrative processes for human resource actions (hiring, professional development, promotions, terminations, disciplinary procedures, and salary adjustments) to maintain a skilled technical and customer service-oriented staff.
Provides appropriate and timely communications to the department, management, IT division, and other University departments.
Responsible for budgeting and resource planning to meet departmental goals.
Develop departmental standard operating procedures.
Establishes team goals, objectives, and expectations; develops and approves schedules, priorities, and standards for achieving goals; provide ongoing performance feedback and staff development plans; delegate responsibilities.
Leads, motivates, develops, and coaches multi-disciplined technical staff. Models ethical, regulatory, and performance standards. Champions workplace diversity and inclusiveness. Models and promotes the open sharing of information, dedication to the team's mission, customer commitment, collaboration, and cooperation.
Uses established project management protocols to lead the planning, budgeting, execution, and successful completion of departmental projects. Facilitates the analysis of project needs, risks, and recommends solutions. Assists project or area budgets.
Participates in training and professional development with a special emphasis on leadership development, management, industry related acumen, and project and operations management.
Percent Effort: 20%
Stays abreast of network architecture, security, data center and wifi technologies.
Represent the department and university on committees and working groups.
Confers with Director of Infrastructure and Research Computing to implement strategic plans and long- and short-term goals for Networking Staff.
Assist the Director and CIO by managing and executing projects that support the University's strategic plan.
Conducts, and/or directs capacity planning exercises regarding network utilization, makes improvement recommendations and determines network requirements.
Reviews network upgrades and designs documentation for completeness and accuracy; keeps current on new hardware/software technologies and trends; plans and schedules network upgrades and implementations.
Disaster Recovery and Business Continuity:
Percent Effort: 15%
Develop, implement, and maintain disaster recover and/or business continuity plans.
Periodically assess effectiveness of the plans and report to supervisor.
Remain abreast of IT security and disaster recovery / business continuity best practices.
Participate in university and higher education working groups and committees as needed.
Percent Effort: 5%
May require availability to work some nights, weekends, and holidays.
Performs other duties as assigned.
Bachelor's degree from an accredited four-year college or university with a major in Computer Science, Management Information Systems, Network Administration, Cyber Security, or related field.
Five years of directly related network administration experience.
A combination of education and experience may be considered as a substitution.
High School Diploma and 7 years of experience
Master's and 3 years of experience
Experience with Cisco routers, switches, wireless, firewalls, and telephony.
Knowledge of word processing, spreadsheet, and other applications used to create network diagrams.
Due to federal law on deemed export controls, it is not possible to petition for an H1B work authorization. Applicants must be a U.S. citizen, lawful permanent resident, and ITAR compliant.
Master's degree in applicable field or equivalent combination of education and experience.
CCNP, or other industry recognized professional level certification related in applicable field.
Knowledge of team leadership skills including motivating team and group processes, team collaboration, empowering, coaching, mentoring, training, ethical integrity, championing diversity and inclusiveness, and supervising staff.
Knowledge of strategic thinking and planning.
Knowledge of project and operations management.
Industry related skills to include knowledge of the IT industry and trends, knowledge of IT security regulations, and proficiency with the Information Technology Interface Library (ITIL).
Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
Texas A&M University-Corpus Christi is a vibrant, Hispanic Serving Doctoral Research Institution that proudly provides a solid academic reputation, renowned faculty and highly-rated degree programs since 1947. The University has a heritage of teaching excellence with innovation in research and community engagement as part of the distinguished Texas A&M System. With palm tree-lined pathways throughout the campus, nearby natural wetlands, a scenic hike-and-bike trail and a university beach, Texas A&M University-Corpus Christi is the only university in the nation located on its own island, at the heart of the Texas Gulf Coast.