This position performs technical work in the operation of computer equipment and auxiliary equipment to meet clients' needs and to provide assistance to users of computer systems. Providing assistance to users may involve answering calls for help as users experience difficulties with connections to the computer, with the computer use itself. Work may include installation and modification of software and hardware, testing, and documentation on a variety of platforms. Work may include interaction with customers, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems. This may include work on multiple platforms. Employees determine the nature of the problem, provide additional assistance, or refer difficult problems to appropriate higher-level analytical and technical staff. Work may involve the identification of trends that develop through troubleshooting and recommendations for future resolution or the understanding of systems interrelationships and the development of new processes to improve timeliness and service to users. The 3rd shift position will occasionally assist the IT manager with maintaining the Data Center's inventory assets via the inventory system tool.
This position will work with a variety of hardware, including stand-alone servers, Blades, and Blade Chassis, Server Equipment Racks, Electrical and HVAC equipment, Fire Suppression Systems and Managed Power Supplies. Employees will be responsible for management of hardware within the Data Center. This will involve coordinating with various support teams on the installation and configuration of all related software and hardware.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.