This position manages all aspects of application or program development projects, including requirements, design, implementation, deployment/delivery, and support. This position primarily will manage advancement and higher education systems and all interfaces services, provide technical management for all environments and configurations for advancement and higher education systems, ensure systems are performing as expected and are in line with divisional policies and procedures, develop and effectively manage budget to departmental targets and ensure staff are effectively managed through goal setting, performance management, and professional development.
The following represent Team and Systems Management responsibilities.
1) Provides technical oversight and develops standards, guidelines, and processes for application systems.Â
2) Provides hands-on technical configuration of Griffin system and all integrated applications.
3) Develop five-year service plan for each application system.
4) Contribute to developing IT Services high level goals and manage resources to achieve goals.
5) Translates business requirements into well-designed applications while balancing user and business needs, technical competencies, industry developments, and time constraints.Â resources to achieve goals.
6) Develop department goals aligned with IT Services and institutional priorities.
7) Oversee development of professional development plans for staff.
8) Oversee and participate in performance management of staff.
9) Develop and manage budget to meet IT Services financial targets.
10) Work collaboratively with other application managers, directors, and data center services to provide a robust and stable set of tools for managing IT Services.
The following represent Stakeholder Engagement responsibilities.
11) Represent internal services to each of IT Services teams and other units on campus who use our research systems.
12) Respond effectively to business requirements of the IT Services teams and units on campus.
13) Build effective working relationships with colleagues across IT Services and within the campus units using the service.
14) Work effectively with IT Services application teams as they work through institutional governance to facilitate prioritization and build capacity through effective workload management.
15) Participation in divisional initiatives.
The following represent Management Team responsibilities.
16) On-going interaction with PMO and other committees.
1) Effectively plan, develop, and manage a budget.
2) Plan capital needs two to five years into the future.
3) Focus on delivering high quality service needs of the key stakeholders, end-users, service orientation, organizational communications and getting results.
4) Build partnerships/relationships through listening for understanding.
5) Express oneself effectively in all media, with diplomacy, openness and transparency.
6) Provide specific and appropriate feedback.
7)Â Do what you say you will do and be personally responsible for your actions. 8) Take individual responsibility for performance including quality and quantity of work. 9)Â Commit to own development. 10) Display creative approach to everyday problems, ask good questions, and stimulate ideas. 11)Â Offer creative ideas for improvements and solutions to problems. 12)Â Keep abreast of IT trends and technologies and build knowledge and technical expertise. 13)Â Build effective relationships with others. 14)Â Put success of team above own interest. 15)Â Work effectively across organization and campus community. 16)Â Demonstrate active interest in the University and IT in higher education. 17)Â Value and respect differences. 18)Â Plan strategically and commit to a course of action to accomplish goals. 19) Use critical thinking and diagnostic reasoning skills to modify actions as needed. 20)Â Proven ability to deal with multiple concurrent projects. 21) Set clear priorities, goals, and expectations.Â Â
1) Standard office environment.
2) Travel across campus for meetings.
1) Sit for short or extended time.
2) Extensively use computer.
Education 1) Bachelor's degree.
Experience 1) Minimum seven years of experience supporting and managing application systems. 2)Â Minimum two years of experience supervising a team.Â 3)Â Minimum five years of managing medium to large projects and programs. 4)Â Experience managing vendors and contract requirements. 5)Â Experience building and maintaining productive working relationships with clients and staff.
2) Cover Letter
NOTE: When applying all required documents MUST be uploaded under the Resume/CV section of the application.
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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