An Associateâs degree in Computer Science or a related field.
Or the equivalent combination of experience and education that would demonstrate the capability to successfully perform the essential functions of this position.
At least two (2) yearsâ experience supporting technology environments
Knowledge, Skills, and Abilities
Familiarity with diagnostic and administrative tools
Good analytical and problem-solving skills
Good customer service skills
Good communication (oral and written) and interpersonal skills
Able to solve a range of problems in stressful situations
Able to analyze possible solutions and assess each using standard procedures
Able to effectively explain information and influence others in straightforward situations
Able to make appropriate decisions within guidelines and policies
Able to effectively prioritize own work to meet changing deadlines
Provide after-hours and weekend on-call support for service-related issues
Fire and Safety Certification.Â If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.Â
The Technical Engineer I is responsible for the resolution of the technical issues associated with the information systems of Keck Medicine of USC. The Technical Specialist I assists senior level engineers in resolving software, or systems design, development, installation, and performance issues.Responsibilities include:â¢Provide administration for enterprise-wide support, installation, maintenance, management, and coordination of Keck Medicine of USCâs infrastructure.â¢Participate in data center installs, provision capabilities, and physical infrastructure for data center systems. â¢Provide off-hour on-call support for issues; apply expertise and independent judgment in order to rapidly restore service. â¢Will work on assigned projects both independently and as part of a team.â¢Proactively monitor infrastructure hardware and softwareâ¢Timely and complete resolution of all tickets and service requests assignedâ¢Follow established procedures in the creation of detailed Change Management documentation, and in planning and implementation of modifications to production infrastructure environmentsâ¢Monitor, analyze and report on performance of systems and software. â¢Install and configure hardware and software consistent with organizational standards
Internal Number: REQ20075197
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.