At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: January 6, 2020.
Position will remain open until filled.
We provide core infrastructure technology services to the campus, a common, reliable, standards-based technical environment, and cyber-infrastructure for research and education. Infrastructure services include:
Data Center Colocation - providing campus customers a secure location and network connectivity for housing mission-critical servers. Endpoint Operations and Services (EOS) - manages and maintains the Berkeley Desktop which provides a reliable, secure, and integrated computing environment that reduces the amount of time faculty and staff spend maintaining their UC Berkeley-owned computers. Enterprise Storage and Backup solutions - offering two data storage options depending on what type of access is needed: Storage Area Network (SAN) and Network Attached Storage (NAS). IT Business Continuity - consultation and planning to deliver IT resiliency, business continuity solutions and services for campus applications administered by IST, both locally and at UC Berkeley's fail-over site, the San Diego Supercomputer Center (SDSC). Production Control Shared Services Center(link is external) - a UC multi-campus organization, the PCSSC is responsible for delivering workload automation, batch scheduling and file transfer services in IBM mainframe and distributed (Unix, Windows, Linux) platform environments.
Our Telecommunications team designs, installs, and operates the campus voice and data network systems including wired data ports, Wi-Fi, desk phones, and cellular service. The group determines standards and best practices for telephony and network infrastructure development, promotes compatible standards, and best practices across campus IT infrastructure groups. Telecom services include:
Design and Project Management - consultation on IST Standards and project management for new building infrastructure projects. Network Operations and Services - network connectivity, Wi-Fi, hostmaster services, remote VPN, and other services in support of departmental networking needs. Voice Operations, Products and Services - providing analog and digital voice services, voicemail, cellular (wireless) services, and related products
Involves the management, long-range planning, organization, coordination, oversight and/or performance of multiple operational activities and services for the Campus Data Center, including space planning, general maintenance, call center triage and tracking of repair services, move planning and coordination, development of procedures, policies and communications related to infrastructure and safety.
Coordinates, monitors and tracks all Data Center support equipment maintenance, and other service requests by Physical Plant Campus Services as well as other outside vendors or organizations for assigned facilities, including tracking completion of maintenance work and the ongoing status of individual service requests.
Acts as liaison between Physical Plant Campus Services (PPCS) and assigned department(s), including requests for facility services between PPCS and departments or unit in assigned area(s).
Installs and tests fiber optic, CAT 5E copper, and power cabling per prescribed Data Center standards.
Works with onsite contractors and other vendors to coordinate work schedules, facilitate emergency access, and track progress of work.
Acts as department representative for Data Center special projects related to department facilities.
Assists in the installation and de-installation of Data Center customer computer equipment.
Assists in maintaining appropriate physical security controls for the Data Center facility.
May act as Building Coordinator for campus emergency/ disaster preparedness for assigned venues, serves as the communication liaison between campus service agencies and building occupants, and prepares building response plans and coordinates education and planning in this area for all building occupants.
Conducts regular periodic rounds to inspect areas for security, fire and accident hazards and takes appropriate action as required, including reporting infractions of fire and building codes, building rules and other building irregularities to management.
Bachelors degree in related area and/or equivalent experience/training
Working knowledge of practices and procedures relating to facility maintenance.
Working knowledge of practices and procedures of safety and emergency preparedness.
Working knowledge of Electrical and HVAC principles.
Working knowledge of Data Center cabling standards.
Skills to work under pressure of deadlines in a stressful environment.
Strong communication skills.
Ability to work effectively with a diverse group of employees.
Embraces unique viewpoints and outlooks.
Welcomes differing skills, outlooks and experiences of others working toward shared goals.
Working organizational skills to work on multiple projects with competing deadlines, to establish goals and work load priorities, and to meet project deadlines within budget and time constraints.
Written communication skills to prepare a variety of correspondence, reports, policies and procedures, and training documents.
Active listening, interpersonal communication and problem-solving skills to effectively resolve questions, concerns, issues or problems and ensure cooperative and productive working relationships.
Skills to work independently and as part of a team.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
In OCIO/IST, we honor and agree to uphold the campus Principles of Community. In addition, members of the OCIO/IST community have created and endorse the following values for our organization to augment and amplify the campus principles:
We champion diversity. We believe that differences in experience, perspective and identity enliven and enrich our work, strengthen our solutions and services, and uphold our commitment to access and opportunity for all. We treat each other with respect and actively recognize each other for contributions towards creating a positive, inclusive work environment.
We act with integrity. We are honest, open, and transparent. We strive to do what is right for each other and the communities we serve. Our actions reflect a high ethical standard and commitment to equity.
We deliver. We take responsibility for our work and honor our commitments to each other, our customers and our organization by delivering high-quality, timely service.
We innovate. We conceive new ways of doing things by listening to others' ideas, remaining open-minded, fostering creative solutions, pushing our limits, and continually improving our processes.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.