Are you motivated by the idea of improving the lives of patients with cancer and supporting the work for those who provide their care?
MSK is seeking a Senior Application Analyst to join our Enterprise Imaging team. Our ideal candidate thrives in a fast-paced environment and enjoys application support, analysis, and troubleshooting of an enterprise Vendor Neutral Archive (VNA) system. This VNA system will become the central repository for medical images that will also be viewable from MSKs Electronic Health Record and other clinical systems. In this role, you will use your expert application knowledge to provide systems management, analysis, configuration, development, testing, implementation, production support and maintenance of an Enterprise Vendor Neutral Archive (VNA) system.
Manage and maintain system functionality in a 24X7 environment and serve as a primary contact for Help Desk support
Monitor the system daily to ensure data integrity, consistency and accuracy
Diagnose, research and resolve daily VNA Systems reported issues
Participate in training and share expertise regarding the VNA application with end users, project team, and other interested stakeholders
Work collaboratively with project team, Information Technology teams, Data Center, vendors, clinicians and other end users in planning, developing, configuring, testing, implementing and supporting new VNA system functionality
Develop and utilize your application knowledge to evaluate new Enterprise Imaging projects and determine scope, priority, and estimates
Interpret and evaluate user needs, gather and analyze relevant data and develop these into appropriately detailed system workflows or new application requirements
Identify, understand and communicate configuration options within core system processes to end users to fulfill business process requirements
Troubleshoot, analyze and implement effective solutions to system related problems to minimize operational impacts and improve processing
Prepare test plans, coordinate and conduct detailed comprehensive functional, interface, regression, integration, and post-implementation testing of new system releases to ensure readiness for enterprise deployment
Use Remedy ticket tracking system for daily monitoring, troubleshooting and maintenance of the VNA system
Participate in system recovery efforts and annual Disaster Recovery testing Be responsible for analysis, evaluation of software features and functions, implementations, configuration, testing, deployment, documentation and ongoing support of the Enterprise Imaging VNA system (IBM iConnect)
Be required to provide off-hours, weekend and holiday support on a rotating basis
A strong communicator and possess troubleshooting skills to handle off hours support calls
Capable of building strong customer relationships and delivering customer-centric solutions
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Able to work effectively in an environment notable for complex, sometimes contradictory information
Consistently achieving results, even under tough circumstances
Adept at planning and prioritizing work to meet commitments aligned with organizational goals
Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
Resilient in recovering from setbacks and skilled at finding detours around obstacles
Adept at learning quickly, applying insights from past efforts to new situations
An effective communicator, with excellent verbal and written communication skills.
Interested in and capable of exploring innovative solutions to solve problems and address issues through the use of the delivered and custom-developed tools.
Experienced in clinical systems implementations and support including system configuration, maintenance and software upgrades.
An individual with strong analytical aptitude and a desire to continually learn and innovate.
An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
Motivated by the idea of improving the lives of patients with cancer and supporting the work for those who provide their care.
Bachelors Degree; degree in Computer Science or Information Systems preferred
3-5 years of experience supporting an enterprise imaging system (e.g. VNA, PACS)
Experience working with HL7, DICOM,XCA. XDS, or XDS-I
Provide off-hours support required
Experience in a complex, multi-departmental healthcare environment
Excellent analytical, problem solving, interpersonal, verbal and written communication skills
Comfort with multitasking on complex projects
Internal Number: 2019-38381
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.