Expedient is a provider of multi-cloud platforms, hosting and security and data center infrastructure as a service (IaaS) solutions. Our technical solutions enable our customers to focus on their own business innovation and success, while our team handles the information technology needed to support it. This is a high-growth industry offering layers of opportunity to grow your career.
Based in Pittsburgh, PA, this full-time position will be responsible for the day-to-day support of internal end-user operations of the IT helpdesk via phone, email, instant messaging, and face to face interaction. The Helpdesk Specialist will also be responsible for creating and updating job tickets and provide written documentation as problems are resolved. The primary focus of this position is to provide superior, proactive support to the internal customer.
Provide IT helpdesk support to the internal end-user community
Deployment and configuration of laptops, desktops, IP phones, smartphones, tablets, remote access VPNs, electronic faxing, projectors, printers, basic phone setup, cell phone initialization
Responsible for tracking and auditing end-user hardware and software licensing
Assist end-users with installation, configuration, and troubleshooting of hardware and software
Provide desk-side or remote assistance to end-users in the use of existing and new technologies, hardware, and software
Work with the HR team for new-user training and the onboarding process
Identify and recommend enhancements to the overall internal IT infrastructure
Required Technical Skills
A minimum of 2 years on-the-job experience working in a helpdesk support role
Thorough working knowledge of Windows 7, Windows 10, Windows 2008, 2012, MS Office 365
A basic understanding of Microsoft Active Directory, Microsoft Group Policies, DNS, DHCP, and IP Networking
Microsoft WSUS, SCCM, WDS
Cisco IP Phones, Cisco Call Manager
Capable of building and setup of user workstations, laptops, configure printers and other devices
The ability to effectively support remote users via phone, email, and desktop remote control software
The ability to assist and troubleshoot issues with wireless networking
Laptop & desktop repair & troubleshooting
Mobile device troubleshooting (iPhone, iPad, Android, Surface)
Proficient analytical fault isolation and troubleshooting skills
Non-technical Qualities Required
Patience and the ability to consistently maintain a professional demeanor even in stressful situations as well as effectively explain complex concepts to others who may be less technically savvy
Strong problem-solving skills
Strong organization and documentation skills; all work documentation is captured in job ticket details and standard operating procedures (SOPs) for use by other members of the team
Superior verbal and written communications skills as this role will be corresponding with all levels within the organization
Ability to lift objects weighing up to 40 pounds
Demonstrated ability to prioritize and manage multiple responsibilities that are time-sensitive
Ability to pass pre-employment screens
Submit your salary requirements, cover letter and resume for consideration.
BENEFITS TO WORKING FOR EXPEDIENT
Employee benefits include 3 weeks of paid time off to start, 9 paid Holidays, paternity leave, affordable medical, dental, vision insurance, Flexible Spending Accounts, 401(k) with a generous match, short-term disability pay and long-term disability insurance, life insurance plus a paid day off to celebrate your birthday each year. We place a high value on life-long learning and we make education and training available to our employees through a robust, employee-driven tuition and training reimbursement program We work in a relaxed, forward-thinking environment with a casual dress code and cutting-edge tools and resources for our employees.
To apply please submit your resume and a cover letter explaining your interest.
If this isn't the job for you perhaps you have a friend, colleague or know someone in the industry, who would be a perfect fit. Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.
Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN and Pittsburgh, PA. Converged solutions enable Expedient clients to focus on strategic business innovation, while a talented team of experts handles operating the information technology needed to support it. Learn more about us at expedient.com/careers.