The Network and (NIS) Infrastructure Services group is responsible for the operation, maintenance, support, and growth of networking, telecommunications, and the central data center systems. The University’s network infrastructure supports critical university business, faculty, student and research systems. The volume and complexity of networked systems (servers, routers, firewalls, switches, Wi-Fi, networked UPSes, building automation and IP telephony) of connected systems, the datacenter environmental systems, and unique departmental connectivity requirements, adds to the complexity of the team’s responsibilities. Staff in the NIS unit provide services that support the entire University. Other groups in the IT unit rely heavily upon NIS for services and technical support. NIS is one of several groups within the larger organization of Information Technologies (IT). The technology work of this group is critical to the achievement of the IT organization’s and University’s strategic plans and goals. This group also provides the technological foundation that supports the institutional mission.
Under the general direction of the Director, IT-Network & Infrastructure Services, the Systems Programmer IV acts as the technical lead for one or more of the IT central systems and/or parts of the campus network. To maintain and enhance the central systems, the incumbent designs, writes programs, installs, tests, debugs, and integrates network systems and documents his/her work. These systems are heterogeneous and require experience with multiple technologies to program and maintain. The central systems are typically used by or impact the entire University community. The incumbent is considered essential personnel and provides off-hour, on-call coverage to support all the central systems in rotation with other Systems Programmers.
Leads the system administration, programming and analysis efforts for one or more of the following: central IT systems, network, telecommunications, Wi-Fi, or Cisco Call Manager VoIP platform which typically are used by the entire University community. Ensures the security and integrity of the system(s) and the data.
Coordinates the troubleshooting of problems, which can range from simple to complex, with centrally supported systems, the network, and occasionally campus departmental systems. Problems can be critical and properly diagnosing and resolving may require collaboration and teamwork to reach the best and most expedient solution.
Performs system maintenance, configures equipment, installs software and upgrades, installs patches and monitors system status. Writes software programs for customizations to address user needs, add functionality, modify systems, and maintains interfaces with other systems. Oversees testing and debugging of systems and software. Writes documentation and procedures. Develops policies regarding use of central systems. Provides on-call support for critical systems.
Leads work or participates in designing specifications and implementing new network and configuration, automation and monitoring software packages. Recommends and develops modifications and enhancements to existing hardware and software, new implementations, and installation to standards to increase system utilization and improve monitoring. Creates programs and procedures to make internal and external business processes more efficient.
Consults with other systems programmers and other staff in IT. Maintains a high degree of familiarity with software and hardware supported by staff in Network and System Services. Cross trains with and assists colleagues with their work as needed. Assists, mentors, and trains junior systems programmers re: their programming tasks and with solutions to complex technical problems. Trains IT staff, and occasionally campus department staff, on new or modified software/hardware and in areas of technical expertise.
Provides technical expertise and support to the campus clientele regarding departmental systems and applications when needed. Contributes to the planning, leadership, and support regarding campus technical initiatives and innovative solutions. Participates in strategic and long-range planning for campus network and system services.
Initiates and leads feasibility studies related to client/server, network, software and policies. Performs trending analysis to predict future problems. Participates in and may lead disaster recovery planning and recovery operations when needed.
Evaluates hardware and software for potential use in the University environment. Maintains an expert level of technical skill in areas of specialization and basic knowledge of emerging state-of-the art computer and network systems technologies, architectures and products. Researches and evaluates future technologies and solutions.
Performs miscellaneous job-related duties as assigned.
Bachelor's degree in Computer Science, Information Systems, and/or Electrical/Computer Engineering or related field with four years’ experience or a combination of education, certification, and experience can substitute for required education.
Strong IP and full Layer 1 - 7 understanding, with an emphasis on switching, routing, & load balancing
JNCIP or CCNP or equivalent expertise in networking and Voice
Ability to specify, write, and develop system programs and has a range of programming languages.
In-depth knowledge of one or more operating systems, common networking equipment, and major network protocols, and multiple technologies.
Ability to plan, design, develop, implement, test, and modify complex systems, subsystems, applications, hardware configurations, and customizations, and external application interfaces to meet specified needs.
Ability to troubleshoot and correct systems problems.
Analytical, evaluative, and objective critical thinking skills.
Effective communication skills (verbal and written).
Ability to work independently as well as part of a team.
Working knowledge of business systems principals.
Ability to communicate technical information to non-technical users.
Knowledge of information flow and management environments within area of operational specialty.
Knowledge of current technological developments/trends in area of expertise.
Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
Knowledge of computer systems analysis and design concepts, methods, procedures, and standards.
Internal Number: 494569
About University of Delaware
The University of Delaware has a great tradition of excellence, from our roots extending back to a small private academy started in 1743, to the research-intensive, technologically advanced institution of today. Our alumni tell our story of achievement, from our first class, which included three signers of the Declaration of Independence and one signer of the U.S. Constitution, to the more than 154,000 living Blue Hens who are making vital contributions to the world. Vice President Joseph R. Biden Jr. and his wife, Jill, are both UD alumni. The University received its charter from the State of Delaware in 1833 and was designated one of the nation’s historic Land Grant colleges in 1867. Today, UD is a Land Grant, Sea Grant and Space Grant institution. The Carnegie Foundation for the Advancement of Teaching classifies UD as a research university with very high research activity—a designation accorded less than 3 percent of U.S. colleges and universities. UD ranks among the nation’s top 100 universities in federal R&D support for science and engineering. A state-assisted, privately governed institution, UD offers a broad range of degree programs: 3 associate programs, 147 bachelor’s p...rograms, 119 master's programs, 54 doctoral programs, and 15 dual graduate programs through our seven colleges and in collaboration with more than 70 research centers. Our student body encompasses more than 17,000 undergraduates, more than 3,600 graduate students and nearly 800 students in professional and continuing studies from across the country and around the globe. Our distinguished faculty includes internationally known authors, scientists and artists, among them a Nobel laureate, Guggenheim and Fulbright fellows, and members of the National Academy of Sciences, National Academy of Engineering and the American Association for the Advancement of Science. State-of-the-art facilities support UD's academic and public service activities. Our 146-foot coastal research vessel, Hugh R. Sharp—the most advanced in the U.S.—helps scientists across the region explore the sea. World-class figure skaters train at our High Performance Figure Skating Center. Partnerships with Nemours/A. I. du Pont Hospital for Children, Christiana Care and Thomas Jefferson University; the U.S. Army; Winterthur; Longwood Gardens and Hagley Museum offer unparalleled experiences in health sciences, defense research, art conservation, horticulture and history. The University is now transforming a 272-acre parcel, the site of a former auto assembly plant, into the Science, Technology and Advanced Research (STAR) Campus. Distinguished speaker series, symposia, 21 intercollegiate athletics programs and numerous intramural and club sports, more than 300 student organizations, concerts, exhibits and other arts and cultural activities enrich campus life.Thomas Jefferson once described Delaware as a "jewel" among states due to its strategic location on the East Coast, halfway between Washington, D.C., and New York City. Today, however, the location of Delaware's flagship university increasingly is invoked as "halfway between Los Angeles and London."In addition to our Georgian-inspired main campus in Newark, Del., UD has locations across the state--in Wilmington, Dover, Georgetown and Lewes. A thriving study-abroad program and expanding international partnerships further enhance our students' education as global citizens. We invite you to visit our campus or take our virtual tour today! http://video.realviewtv.com/education/udel/