Junior Network EngineerUnder the supervisions of the Manager, Network Engineering in the Office of Information Technology (OIT), the Junior Network Engineer will provide Network Engineering Services in the field to support wireless and wired edge devices. This includes troubleshooting, being a resource for break/fix repairs, monitoring of production environments, on-call duties to support field tech activities and work on network service requests as assigned.Primary responsibility will be to support production break/fix environment such as edge switches, wireless access points, fiber interfaces, circuit troubleshooting and resolve customer problems. Monitor the Service-Now queue, self-assign tickets from the queue, contact customers as needed to collect additional information, work on tickets and update tickets with timely and descriptive commentary of details, issues, troubleshooting and resolution. Escalate tickets with informative steps taken within Network Engineers or the appropriate OIT group. Repair or replace edge switches, blades and access points including working with other engineers for data center equipment, port activations, port level troubleshooting, uplink troubleshooting.Work on projects as assigned, ability to track hours, provide tasks time estimates, hardware estimates, deliverable dates and include costs related to cost recovery.Provide onsite support for events with wired and wireless network connectivity.Network Engineering is part of a Network Operations Team that provides network services to campus faculty, staff, students and guests. Network Engineering and Net Ops is part of Enterprise Infrastructure (EI) Division in the Department of Office of Information Technology (OIT) providing centralized support services and partnering with campus faculty, researchers and staff.The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.Salary: Commensurate with experienceTotal Hours: 8-5, M-FMust possess a valid California Driver's License and participate in the DMV Pull Notice Program.Contract Position. This is a one year contract appointment position with the possibility of additional year contract appointment extensions. Per the University of California (UC) recruitment policy, because this position has undergone competitive recruitment, this position can be converted to career status any time after hire, as conversion meets criteria set by UC recruitment policy and the needs of the Office of Information Technology department.Final candidate subject to background check.As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts. Please attach your resume.Click here to see the Information Technology website.View Job Description for the position requirements.
Internal Number: 2019-1561
About University of California Irvine (UCI)
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.