Responsible for monitoring and Logging Level 1 support for Mid-range, Mainframe platforms, Network Operations, and Batch processing - Ensure all Service Level commitments and processing deadlines are met. Ensure system availability for Business Services through consistent proactive system monitoring, escalate to next level when necessary to resolve issue. Perform Mainframe System Shutdown and start-up procedures following established Standard Operating Procedures for Infrastructure, Applications and Databases. Perform first level problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures. Initiate, execute and monitor the batch processing schedule and resolve and/or coordinate the resolution of batch Incidents. Respond proactively to any negative service health trends by engaging the appropriate technical and business resources. Create Service Management Reports, Daily Operational Health Statistics, and other ad-hoc reports as necessary. Perform environment and system health checks. Ensure that problem identification and remediation efforts are appropriately documented, effectively prioritized and driven to resolution. Maintain current knowledge of industry trends and potential impact on the remote Data Centers. Monitors multi-platform operations within the production environment, interpreting alert issues and resolving or coordinating resolution. Applies working knowledge of UNIX and Linux scripting skills. Responsibility for VMware monitoring, using new appropriate command language and requires the position to have a complete understanding of the Architecture to use the tools effectively.