Blending customer advisory, customer support, and customer experience, Carousel’s supercharged Customer Success Obsessed mission goes beyond any one IT function. Rather, it’s a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers—so they can bring value to theirs. With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business. A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally—with three Network Operations Centers. JOB DESCRIPTION/RESPONSIBILITIES: The Project Manager is responsible for demonstrating consistent high quality work while overseeing Carousel’s most complex projects, managing our most strategic accounts, while adhering to Project Management best practices methodology as well as Carousel’s guidelines, practices and procedures. The position will be required to provide mentoring and direction for our Project Management team demonstrating focus on financials and profitability, forecast accuracy, quality of deliverables, and the ability to affect positive change in our Services model through process improvement and creativity. This position will focus on consistent high customer satisfaction ratings, an aptitude for conflict resolution, the ability to work independently, demonstrating a high level of integrity and trust. This role requires excellent communication skills, and a firm grasp of the difference between a management report and technical report, providing management with pertinent executive summaries while filtering out unnecessarily intricate detail. This role will provide total project leadership and is directly accountable for the on-time and on-budget delivery of assigned projects. The PM is responsible for the overall project plan, budget, structure, schedule and staffing requirements. The major emphasis is on management and coordination of tasks related to the overall work breakdown structure. Project Managers are required to manage efforts of the company, customer and third party vendors as well as assure that an integrated design, hardware and software solution is provided and followed to meet the customer's expectations. This individual provides solutions to a diverse range of complex business problems and may be involved in multi-site and/or multi-country projects, requiring travel and the ability to conduct presentations for wide audiences ranging from C Level to technical teams. The primary role and responsibility of a Project Manager is to work with Carousel Customers, Account Executives, Sales Directors, Service Delivery Managers, Program Managers, and staff to ensure that projects are delivered on schedule, within budget, and consistent with Carousel guidelines and defined client expectations. Essential Functions and Responsibilities: Create and maintain detailed work plan Identify and schedule required resources Establish and manage project plan, including the development schedule, delivery schedule, and resource requirements Report on project progress at established intervals to the customer and company management Lead and motivate project team; set goals, objectives and priorities, manage expectations, assign and review work Act as primary interface with the customer on issues regarding the project deliverables Obtain customer sign off on key milestones throughout the project life cycle including project closure Act as primary interface and oversight to subcontractors supplying either product or service Ensure that approved methods, processes and tools are consistently followed using Carousel’s documented Project Management Methodology Accountable for meeting project schedule and results as well as for the customer satisfaction and the quality of the deliverable Manage the development and implementation of program control strategies and plans such as: Action Register Change Control Communications Plan Issues Tracking Project Plan Risk Analysis and Contingency Plan Project Closure Documentation Communicate and review work assignments with team. Manage project scope - review changes with the AE or the Implementation Manager, then resolve and document those changes with the customer Manage project to pre-defined project financials and Carousel’s project deliverables. Work with client project manager to ensure understanding of all project activities, schedules and deliverables. Manage client responsibilities and expectations Provide proper communications to the client, Carousel management, and team members Assist other Project Managers as appropriate, ensuring optimum use of available resources Assist Account Executives, where appropriate, with maintaining client relationship. This may include providing Account Executive support. Participate in Project Management process improvement initiatives Meet departmental guidelines for training and continuous professional development Participate in proposal development and pricing estimates when needed Provide information and feedback to Business Development when requested Support the efforts of other groups such as Quality Assurance, Software Development, Sales, Engineering, and Marketing consistent with delivering quality products and services to our clients and the market Mentor new and less experienced Project Managers Act as a resource for questions related to project management processes and procedures Product Knowledge: VTC Systems Polycom Cisco Lifesize Radvision Control Systems Crestron AMX Extron Audio Systems Polycom Biamp ClearOne Construction AV Integration
- BS in relevant discipline or equivalent combination of education and experience required. Advanced degree preferred. - Knowledge of established industry standard project management methodologies (PMI) - Prior experience managing multiple complex projects simultaneously. - 5+ years of project management experience. - Demonstrated ability to manage project scope change and billing within a for profit environment. - Experience using project tracking tools. - Excellent organizational skills demonstrated by managing multiple priorities/projects. - Excellent interpersonal skills demonstrated by ability to lead client and internal team through the duration of the project. - Excellent written and verbal skills demonstrated by activities performed in current or previous positions. - Demonstrated use of tact and diplomacy in managing client communications. - Demonstrated clarity and accuracy of written documentation. - Demonstrated poise in public speaking/training situations. Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
Internal Number: 2019-2692
About Carousel Industries
Carousel Industries designs, delivers and supports technology solutions that become the foundation of our clients’ businesses. This includes unified communications, virtualization, VoIP, visual communications and collaboration and data infrastructure solutions.