LOCATION: Geisinger Office Building I Annex (Old Data Center)
DEPARTMENT: Achieving Excellence
WORK SCHEDULE: Days
WORK TYPE: Full Time (1.0 FTE)
Lead teams and individuals as a coach and mentor for change to influence and enable a culture of continuous improvement through lean transformation and project management to help drive implementation of the organization’s strategic plan. By exhibiting a strong ability to solve problems, develop and coach teams, and utilize business tools and processes, leads implementation of specific strategic initiatives and related lean training activities across the organization. Guides and enables multi-disciplinary teams to identify improvement opportunities, gather data, assess analytics, adopt best practices and implement and sustain changes. Focuses on multi-project initiatives at service line, platform and regional level (and involving major segments of the organization) to achieve improved patient and member experience and quality, increased staff satisfaction, and measurable quality or financial impact.
Directly accountable to the appropriate Director within the Achieving Excellence (AE) Office.
MAJOR DUTIES AND RESPONSIBILITIES:
*1. Coaches and mentors AE team members and Geisinger Enterprise teams to influence and enable a culture of continuous improvement through lean transformation and project management to help drive implementation of the organization’s strategic plan.
*2. Responsible for defining developmental opportunities for AE staff and helping AE staff reach their potential.
*3. Creates and fosters change in a rapid, positive, proactive manner. Promotes the use of critical thinking skills to solve problems.
*4. Guides the production of project management artifacts including project charters, project plans, Gantt charts, project schedules, and change control logs for discrete projects.
*5. Coordinates, facilitates and leads process flow review, related analytics, opportunity identification and corresponding implementation of Lean-based tools and processes within the assigned areas/departments to improve patient/member quality, safety and satisfaction, plus related opportunities to improve provider efficiency and satisfaction.
*6. Works with project accountable leaders to manage the work to meet project milestones through application of project management discipline, consistent follow through, relationship management and creative organizational problem solving.
*7. Facilitates development of key performance indicators to confirm and monitor success.
*8. Assists in the design and delivery of skills to content to leaders and staff specific to Lean and project management principles, tools and processes (including real-world application).
*9. Prepares and submits reports as requested and informs dashboard management per a specific strategic plan initiative.
*10. Leads improvement initiatives that may span multiple system areas over an extended period, and in ongoing coordination with colleagues within the Achieving Excellence Office.
*11. Monitors project and change management efforts and escalates challenges that cannot be solved to the appropriate Director within the AE office, AE VP and/or other key leaders associated with strategic plan implementation.
*12. Develops infrastructure for success and sustainability of high performance and accountability.
*13. Supervises and coordinates work efforts of AE staff for completion of project tasks. Responsible for working with Director on performing performance reviews for AE staff.
14. Performs such other duties as are required or assigned for which the employee is qualified to perform.
*Denotes essential functions.
COMPETENCIES AND SKILLS:
Demonstrates the ability to design and lead transformation methodology – a blend of project management, change management, coaching, and continuous improvement methodology.
Demonstrates ability to effectively facilitate enterprise-wide projects to achieve positive financial impact.
Demonstrates highly effective and collaborative communication skills; shares strong presentation skills/techniques with colleagues.
Demonstrates the ability to lead teams through informal (versus positional) authority, and coach and develop others to “take the reins”.
Demonstrates the ability to think with a systems perspective and role-modeling critical thinking, as well as continuous improvement.
Demonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication). Demonstrates ability to communicate effectively and collaboratively with other healthcare professionals.
Demonstrates a strong ability to problem solve within a team environment and generate commitment and enthusiasm towards shared strategic initiative goals.
Demonstrates strong leadership skills, especially in leading and motivating multi-disciplinary, cross-functional teams effectively, both in terms of leading change and achieving results.
Demonstrates fundamental Continuous Improvement and Project Management skills (e.g., business plan development, workplan development, root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify opportunities for improvement.
Demonstrates the ability to navigate a complex organization to effect change through informal authority to make important decisions.
Demonstrates ability to function at a high level of self-direction.
Demonstrates experience at developing and revising relevant educational and coaching content.
Demonstrates experience at developing and revising the continuous improvement initiatives to ensure improvement of methodology to meet Geisinger’s needs.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Nursing, Engineering (industrial/systems/management), Operations Research, Business Administration, Statistics, Finance/Accounting or related field required. Minimum of eight years of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required. Minimum of five years of experience in a complex healthcare organization required.
MBA, MHA or other related master’s degree required. Minimum of five years of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required. Minimum of three years of experience in a complex healthcare organization required.
Certification in Improvement Methodology (Lean, Six Sigma, ASQ, PDSA, Scientific Method, etc.) or Project Management certifications (PMP, Agile, Scrum, etc.) preferred or required?
Expert user of MS Project, Word, Access, Excel, and PowerPoint required along with strong analytical and presentation skills.
Supervisory experience preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinical environment. Travel throughout the Health System required.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.