CBRE is seeking a full-time, permanent, mid-level Technical Writer/Training Content Specialist to work with our prestigious technology client, all relating to "all things Data Centers" ; i.e. --- data center design, construction, construction safety, operational safety, operational best practices, etc.
This is a position within a team dedicated to very technical training and documentation who also work very collaboratively, so the person hired is expected to work in either Moncks Corner, South Carolina , or from Sunnyvale, California .
CBRE's client builds and operates hyperscale data centers around the world. A knowledge of data centers is very advantageous, but not required. More important is experience in writing and editing training and educational content relating to collaboration, design,, construction, on-site safety, and all other best practices.
The ideal resource has multiple years of educational technical writing experience that is applicable for classroom delivery or may be delivered modularly via specialized online training / instruction. Demonstrated experience with Articulate "Story line" or a similar e-learning authoring application is recommended, but not required.
While the job is documentation- heavy and training facilitation- light , this position does require occasional travel. On average, travel is about 10% annually.
Work with internal teams to understand documentation requirements and system operations
Analyze and interpret existing information in the form of design documentation, system applications, and client manuals
Plan, develop, organize, and write step by step operational procedure documentation
Copyedit and quality assurance of operational procedure documentation to ensure writing standards are being used
Updating documentation and educational materials based on system changes, comments from subject matter experts, and comments from clients
From the procedure documentation, create end-user handbooks/manuals, online help, and e-Learning courses
Use data and analytics to understand learner behavior and drive continuous improvement in our learning solutions
Facilitating training sessions for end users transitioning to the new software (using an explain-demonstrate-practice methodology)
Developing training activities and practice labs for people that you will need to teach the software (this activity sometimes includes mining data that can be used to successfully execute practice exercises in the system)
Develops, edits and creates content for the documentation of software applications and hardware environments.
Utilizes templates for standardizing system documentation. Creates photographs, drawings, sketches, diagrams and charts to illustrate material.
Conducts research and interviews technical and business personnel and reads existing journals/documentation/user manuals to become familiar with product technologies and production methods.
Validates accuracy of existing documentation.
Provides ad-hoc technical assistance to managers and other members of the application development team.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) in a related field of work with a minimum of 2 years experience writing software documentation or technical product manuals or equivalent combination of education and experience.3-5 years of technical writing and e-learning experience preferred.
Basic Required Qualifications:
The ability to think critically and work through issues
Results driven (sometimes overtime is needed to meet deadlines)
Strong written and oral communication skills (English language)
Comfortable presenting in front of groups of people
Strong organization and prioritization skills
This is an always changing environment. To be successful in this position, you must deal with change and ambiguity well.
You must be able to travel 10% of the time whenever and wherever required.
There's a lot to learn so understanding how you learn best and being able to maximize your learning efficiency is key.
eLearning course development
Experience working with any of the following:
commercial / industrial construction
construction & operational safety
best practices relating MEP related construction
Training facilitation experience
Technical documentation experience
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Advanced skills in Microsoft Office, including Visio. Thorough understanding of D&T architecture, concepts from both an infrastructure and development standpoint.
SCOPE OF RESPONSIBILITY
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 19037475
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