Primary Purpose: Responsible for installing, configuring, and maintaining computing equipment and services associated with Constituent Relationship Management (CRM) systems. Management of servers and hosted systems in support of business and academic processing requirements is an essential requirement of this position. Responsible for auditing applications, servers and network device security and implementing upgrades as necessary to meet University security policies and procedures. Works with existing staff to implement and troubleshoot systems and University computing services.
Performs software installations and upgrades to and application packages.
Schedules installations and upgrades and maintains severs in accordance with established Pacific Technology policies, procedures and service level agreements (SLAs).
Assists with Cloud-based deployments and ensures reliability.
Provide analytical and technical programming development support for the Universities CRM system (Salesforce) and maintain strong relationships with functional clients.
Monitors and tunes applications to achieve optimum levels of performance.
Develops and maintains a comprehensive hardware and software configuration database and library of all supporting documents.
Research and develop alternative solutions; write up programming specification and system flow charts; develop prototypes; design user friendly interfaces to systems, applications, reports, and databases; identify and document current operation procedures.
Conducts hardware and software security audits of SaaS applications, servers and network electronic devices for compliance with University data security standards, policies, guidelines and procedures.
Ensures data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
2. Technical Project Management:
Researches, designs, and recommends enterprise systems and services utilizing commercial and open-source tools.
Acts as technical project leads for multi-campus impacting projects.
Interacts with University leadership to define and outline project requirements and outcomes.
3. Develop and promote standard operating procedures:
Researches and proposes improvement to the academic and business systems for the University.
4. Fosters collaborative support among administrators of applications, servers and coordinates/documents problem resolutions.
5. Troubleshoots service failures to University computing systems with root cause analysis and implements solutions.
6. Performs other duties as assigned.
Three (3) years of experience in CRM administration.
Bachelors degree in Computer Science, or technology-related field.
SalesForce Certifications Preferred.
Completion of the ITIL Foundation Certificate in IT Service Management within 90 working days of start of employment is required.
Experience with some of the following: Extract Transform Load (ETL) tools such as Informatica, Axiom, or Mulesoft.
Familiarity with University business operations such as admissions, registrar, or Student accounts is a plus.
Knowledge of web form development, and web administration.
Ability to support and troubleshoot applications in a multi-vendor environment with limited supervision.
Thorough understanding of SaaS, server hardware, and data center operations within an enterprise environment.
Familiarity with programming and scripting languages, such as PowerShell, VBS, and Bash to automate manual administration tasks. Python and Ruby are also a plus.
Experience with version control systems such as git, RCS, and subversion.
Ability to comfortably discuss computing topics with varying levels of personnel from student to CIO.
Ability to provide solutions to integrate various disparate systems into a single service offering using existing knowledge and research.
Ability to lead projects and knowledge and understanding of project management best practices.
Must be capable of prioritizing and meeting deadlines for wide-ranging technical projects.
Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.
Work Environment/Work Week/Travel: Work is primarily performed in a standard office environment with use of computer and phone. Work performed during standard business hours of 8am-5pm, requires additional hours both evening and weekends to accommodate business needs. Schedule may be modified to meet deadlines.
Valid drivers license required. Incumbent must also be able to meet the Universitys fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range: Commensurate with experience, non-exempt
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.