A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The HITS Enterprise Infrastructure division secures, manages, and architects Michigan Medicine data centers, networks, and communication infrastructures. The team is responsible for all Michigan Medicine IT-related technical infrastructure, including data centers and communication facilities; wired, wireless, and in-house cellular networks; spectrum management; communication; complex device management; fiber/wiring plant; hosting; directories, databases, and storage; and continuity of operations institution-wide. The team collaborates with partners across Michigan Medicine to assure the security, stability, reliability, scalability, and economic management of the institution’s technology infrastructure.
This position is being posted to the Complex Device Integration Services team under the Enterprise Network and Communication Services unit in the Enterprise Infrastructure Division of Health Information Technology & Services (HITS).
Please note that in this position description the term Michigan Medicine (MM) refers to the organization that supports the tripartite missions (Clinical, Research, Education), and the term IS/IT refers to the unified information technology and services functions servicing both the Hospitals and Medical School. The term Service Provider refers to any team or department within Michigan Medicine that supports a device inventory.
The Project Engineer – Intermediate, Complex Device Integration Services, will provide project and technical support to Michigan Medicine departments and providers with their telemedicine needs. The position will analyze and gather individual and department ‘s telemedicine requirements, provide consultation and solutions based on Michigan Medicine Audio/Video Standards. This position will work closely with Michigan Medicine Virtual Care team and Michigan Medicine telemedicine business partners to provide seamless telemedicine services. This position will also provide on-site support for telemedicine events and early morning or late evening availability is required
This is a full-time exempt level position, reporting to the Manager of the Complex Device Integration Services Team
Analyze individual and departmental technological needs for telemedicine, provide consultation and solution based on Michigan Medicine Audio/Video Standards
Deploy and integrate Audio/Video conferencing systems inside Michigan Medicine and Michigan Medicine Telemedicine business partners
Develop and maintain IT relationships with Michigan Medicine Virtual Care team and external partners
Configure/program/test Audio/Video equipment
Record/Edit video based on customer’s needs
Perform troubleshooting and issue resolution relating to Audio/Video equipment, internal and external networks.
Provide onsite telemedicine event support; this includes conference setup, conference monitoring and troubleshooting
Proactively monitor and manage telemedicine and Audio/Video infrastructure.
Bachelor’s degree in a field related to Information Technology or equivalent technical training, supplemented with continuing education network/telecom courses/technical seminars and two to four years of experience as a project engineer.
Superior customer service skills
Highly effective written and oral communications skills
Proficient with Audio/Video technologies; H.323/SIP video endpoints, gateways, MCU bridges. Polycom/Cisco video conferencing devices, Cisco Expressway
3-5 years of experience in troubleshooting network and devices
Knowledge of communication protocols such as TCP/IP, H.323, SIP, SCCP, IP multicast etc.
Ability to work independently or on a team
Ability to handle stressful situation with grace and tact
SUPERVISION RECEIVED: General direction is received from the Director, Enterprise Network and Communication Services.
SUPERVISION EXERCISED: Functional and administrative supervision is exercised over professional, and support staff.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 179260
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.