I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.
This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
Computer Systems Manager
CAMPUS SPECIFIC INFORMATION
The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) support the IT and telecommunications needs of CUNY's 24 colleges. CIS supports enterprise IT and applications; develops new technologies that advance University's core mission; builds, upgrades and maintains the University's network; operates the University's Data Center and help desk; develops disaster recovery and business continuity plans; and leads the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems, covering student administration, financial management, and human resources. Within CIS, the Collaboration team manages and supports University-wide enterprise communications and collaboration architecture. The communications and collaborations suite encompasses e-mail (including archiving and retention), calendaring, contacts, tasks, and unified messaging (voice mail and fax).
Reporting to the Assistant Director of Collaborative Technologies, the Unified Communications Engineering Manager will oversee all managerial and technical aspects of the Collaboration Engineering team. This role will oversee University-wide Tier 2 support and develop the group's strategy and expertise of all offerings such as Microsoft Exchange, Active Directory, Azure/Office 365 and Cloud technologies, Skype for Business/Lync, SharePoint and other various platforms supported by the Collaboration group.
Key responsibilities include, but are not limited to:
Leads the development and implementation efforts of projects to provide University-wide solutions.
Responsible for developing, implementing, and deploying University cloud computing strategies, cloud adoption plans, cloud application design, and cloud management and monitoring methodologies.
Contributes to strategy development by establishing relationships with campus IT Managers.
Oversees envisioning, implementation, and incident resolution efforts of the Collaboration Engineering team.
Develops team timelines and project completion assessments.
Liaises with the Active Directory team to design and administer group policies for diverse collaborative platforms.
Provides technical leadership for the entire CIS Collaboration team.
Reviews and approves existing and new baseline build guides, technical drawings and schematics, infrastructure documentation, change requests, and test plans.
Performs other related duties as assigned.
Job duties require schedule flexibility and willingness to work evenings or weekends as required for systems-related tasks.
Six (6) years of progressively responsible full-time paid information systems technology experience, at least 18 months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.
Education at an accredited College or University may be substituted for the general information systems technology experience at the rate of one year of college for 6 months of experience up to a maximum of 4 years of college for 2 years of experience. In addition a Master's degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the 18 months of administrative or managerial experience described above.
This title has multiple levels. In addition to the minimum qualifications above, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
The ideal candidate will possess the following knowledge, skills and abilities:
Of the six years of minimum experience required, five must be related to the job duties above.
Managerial experience leading a team of systems architects and/or engineers.
Advanced knowledge of industry leading full & hybrid cloud architecture strategies and platforms, including the ability to deploy and configure cloud infrastructure, implement workloads and security, create and deploy cloud applications, and the ability to implement authentication and secure cloud data storage.
Microsoft Certified Solutions Expert (MCSE) competency preferred.
Strong technical background in the areas of enterprise Microsoft Windows server infrastructure, including Active Directory, Azure/Office 365, Skype for Business/Lync server messaging, and SharePoint platforms across multiple datacenters.
Ability to install, upgrade, implement, and maintain Collaboration infrastructure to support business needs and established SLA agreements.
Experience participating in multi-site disaster recovery planning, implementation, and testing for all collaboration components supported.
Experience participating in Microsoft collaboration platform consulting, implementation, and/or migration projects.
In-depth understanding of enterprise portal technology, collaboration tools, document and content management, and form based business process.
Familiarity with VMware/Microsoft virtualization technologies, networking and storage configurations.
Advanced knowledge of federation technologies and services (e.g. Shibboleth, ADFS, etc.)
Advanced experience with vendor email hygiene and bulk distribution systems.
Advanced knowledge in load balancing technologies.
Experience with Microsoft Powershell and other scripting languages.
Demonstrated ability to research problems, identify solutions, and communicate best practices.
Outstanding communication skills with the ability to facilitate group discussions and communications, and deliver presentations.
Commensurate with education and experience.
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.
The direct link to the job opening from external sources is:
Open until filled with review of applications to begin June 4, 2019.
To be considered for appointment to this position, candidates must have filed for the Computer Systems Manager exam (Exam #9012).
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Internal Number: 20626
About CUNY City University of New York (System Level)
The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.