To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
**Note: This is a full-time (40 hrs/wk), term-limited appointment with funding ending on June 30, 2021.**
Information and Technology Services (ITS) has an exciting opportunity to hire a Research Storage Engineer Associate in our Advanced Research Computing - Technology Services (ARC-TS) department. This position will report to the Research Computing Manager.
This position will be a part of a team working on the portfolio of storage systems within ARC-TS. The primary responsibilities will be to assist in the development, deployment, maintenance and support of storage services for archive and active storage. These include IBM Spectrum Scale/GPFS file systems on High Performance Computing (HPC) clusters and EMC/Isilon NAS filers. Finally, they will also participate in developing storage solutions for HPC in the Cloud.
WHO WE ARE
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:
Elevating the customer experience by providing proactive, laser focused customer service
Providing appropriate IT security and privacy in an open university society, while enabling innovation
Supporting data-informed decision making
Delivering intuitive research computing solutions
Building a world-class, transformational network and reliable administrative systems
In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.
ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.
Advanced Research Computing - Technology Services (ARC-TS) is the University of Michigan research IT provider specializing in High Performance Computing (HPC), Big Data (Hadoop/Spark/etc), high speed networking, storage, and other technologies to accelerate the research mission of the institution. For more information about ARC-TS visit our website: http://arc-ts.umich.edu.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
You are a creative problem solver and have at least two (2) years of experience in a similar role requiring customer service, confidentiality, timeliness, organization, prioritization, troubleshooting, and working independently to successfully design services and workflows. You also have at least one year experience in the use of appropriate tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) in an IT environment.
Research Storage Support
Storage system updates and patches
System health and performance monitoring
Provisioning and destruction of media
Support users access to ARC-TS storage systems
Support the high performance transport of data over national and local networks
Respond to User Requests
Support researchers use of storage systems from external providers (Cloud, Central IT)
Monitor usage of storage resources and make recommendations to maintain service.
Work with other ARC-TS staff for data center utilization
Maintain inventory of storage resources under ARC-TS management
Development of Self
Keep abreast of application technology trends in storage infrastructure and environments (Computers, accelerators, system management methods, etc.) This can include: on-the-job training, attending technical courses or conferences, reading, researching, and testing
Bachelor’s degree in computer science or a related field and/or equivalent combination of education, certification or experience
Minimum of two (2) years of experience in a related role requiring customer service, confidentiality, timeliness, organization, prioritization, troubleshooting, and working independently to successfully design services and workflows
Minimum of one (1) year of experience in the use of appropriate tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) in an IT environment
Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations
Demonstrated effective verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations
Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service
Excellent organizational, analytical and independent problem-solving skills
Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests
Experience with IT support of a storage system, including any of the following: GPFS/Spectrum Scale, EMC OneFS (Isilon), Object Storage, HDFS, SMB/CIFS or NFS
Understanding of protected data (HIPAA, CUI, etc.)
Experience in a high-performance computing cluster environment
Experience with LDAP and Active Directory
Experience providing IT support in an academic or research environment
Experience with a programming or scripting language
Information and Technology Services is excited to be filling 40-plus positions this fall to support the missions of the university through the innovative and appropriate use of technology. We have been strategic in our hiring over the last two years in order to fund and invest in our future with these key positions. As a valued team member, you will help create and run the technology that powers the University of Michigan – supporting the students, faculty, and staff who are helping to improve the world!
Physical Demands / Work Environment
May require working during non-business hours and on weekends. Punctual, regular, and consistent attendance is required. Candidate must regularly move throughout the office environment, must frequently operate a computer to complete work and tasks.
NOTE - This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 177433
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.